Tkt support
Thread poster: Helena Grahn

Helena Grahn  Identity Verified
United Kingdom
Local time: 15:35
Member (2006)
English to Portuguese
+ ...
Mar 7, 2017

I do not use that option very often however i have noticed you used to be much faster in replying open tkts. It is just taking a long time for the tkt to be assigned and to get a reply.


Jared Tabor
Local time: 11:35
Thanks Helena Mar 7, 2017

Hello Helena,

Response time can vary, depending on the time of day, how many support requests are coming in, the nature of the issue, etc. At the moment, about half of support issues are closed in under eight hours, so there is room for improvement. I see you put in a support request today; I'll make sure it gets assigned and addressed. Thanks!



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