This site uses cookies.
Some of these cookies are essential to the operation of the site,
while others help to improve your experience by providing insights into how the site is being used.
For more information, please see the ProZ.com privacy policy.
Multiterm 2019 cannot open nor create any termbase
Thread poster: Maria Popova
Maria Popova Bulgaria Local time: 17:41 Member (2011) German to Bulgarian
Apr 8, 2020
Hi!
Since I shifted to Windows 10 Pro the issues with Mutliterm 2019 started. When trying to open a termbase a get the message: "Termbase cannot be opened because it has been created with an unsuported version of Multiterm", which is absolutely not true. Neither can I create a termbase. From the SDL Knowledge Base I know that the OneDrive sync may be causing the problem. So I uninstalled OneDrive. But it didn't fix the issue. Can please someone help me!!
Since I shifted to Windows 10 Pro the issues with Mutliterm 2019 started. When trying to open a termbase a get the message: "Termbase cannot be opened because it has been created with an unsuported version of Multiterm", which is absolutely not true. Neither can I create a termbase. From the SDL Knowledge Base I know that the OneDrive sync may be causing the problem. So I uninstalled OneDrive. But it didn't fix the issue. Can please someone help me!!
Maybe you could have a look at this and see if it helps? ▲ Collapse
Subject:
Comment:
The contents of this post will automatically be included in the ticket generated. Please add any additional comments or explanation (optional)
Maria Popova Bulgaria Local time: 17:41 Member (2011) German to Bulgarian
TOPIC STARTER
Unfortunately it doesn't help
Apr 9, 2020
Hi Paul,
Thank you for taking the time to reply to my topic. Unfortunately there's nothing wrong with the names or paths of my termbases as they opened without any problems when running on Windows 7. The issue is definitely caused by the OneDrive. I already uninstalled the thing but there's still something causing the issue. I paid a 3 month SDL support and maintenance. I hope that they will solve the issue. Thank you once again!
Cheers,
Maria
Subject:
Comment:
The contents of this post will automatically be included in the ticket generated. Please add any additional comments or explanation (optional)
Stepan Konev Russian Federation Local time: 17:41 English to Russian
Rename folders
Apr 9, 2020
I had this issue on Windows7, MultiTerm 2017, with no OneDrive installed. But I used a third-party converter (WfConverter.exe) to convert sdltb to csv and then back to a new termbase.
Another option to try is renaming the following folders by adding _old for example. Studio and MultiTerm should be closed when doing that.
C:\ProgramData\SDL\SDL MultiTerm\MultiTerm15 => rename to MultiTerm15_old C:\ProgramData\SDL\SDL Trados Studio\15.0.0.0 => rename to 15.0.0.0_old... See more
I had this issue on Windows7, MultiTerm 2017, with no OneDrive installed. But I used a third-party converter (WfConverter.exe) to convert sdltb to csv and then back to a new termbase.
Another option to try is renaming the following folders by adding _old for example. Studio and MultiTerm should be closed when doing that.
C:\ProgramData\SDL\SDL MultiTerm\MultiTerm15 => rename to MultiTerm15_old C:\ProgramData\SDL\SDL Trados Studio\15.0.0.0 => rename to 15.0.0.0_old C:\Users\[USER NAME]\AppData\Roaming\SDL\SDL MultiTerm\MultiTerm15 => rename to MultiTerm15_old C:\Users\[USER NAME]\AppData\Roaming\SDL\SDL Trados Studio\15.0.0.0 => rename to 15.0.0.0_old
According to SDL support, this issue relates to installation and no fee is required for them to fix it (https://bit.ly/3e6fopO).
The contents of this post will automatically be included in the ticket generated. Please add any additional comments or explanation (optional)
Maria Popova Bulgaria Local time: 17:41 Member (2011) German to Bulgarian
TOPIC STARTER
I've already paid the support
Apr 10, 2020
Thank you, Stepan, for taking your time to reply to my topic. I've already paid a 3 month support. So I hope to have the issue fixed very soon. Cheers!
Subject:
Comment:
The contents of this post will automatically be included in the ticket generated. Please add any additional comments or explanation (optional)
Translate faster & easier, using a sophisticated CAT tool built by a translator / developer.
Accept jobs from clients who use Trados, MemoQ, Wordfast & major CAT tools.
Download and start using CafeTran Espresso -- for free
The leading translation software used by over 270,000 translators.
Designed with your feedback in mind, Trados Studio 2022 delivers an unrivalled, powerful desktop
and cloud solution, empowering you to work in the most efficient and cost-effective way.