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ProZ.com frequently asked questions
1 - Profiles: general
1.1 - What types of profiles are available at ProZ.com?
When registering at ProZ.com you can create a profile of any of the following account types:
1.2 - How can I set my account type?
You can set your account type by clicking on "Profile updater" in your main profile page, choosing among the profile types available and clicking on "Save and update profile" at the bottom of the page.
Watch this short video tutorial on how to set your account type:
1.3 - Which account type should I choose?
1.4 - Are there any differences in the profile structure of the different account types available?
Yes. The profile sections and tabs will vary depending on your profile's account type. Below there is a graphic description of the profile tabs for the different account types:
1.5 - At the time I registered I selected a certain account type, but now I think a different account type will reflect my current situation more accurately. Can I change my account type?
Yes, you can edit your account type to suit your preferences from the "ProZ.com Account" section of your "Profile updater".
1.6 - How do I begin completing my new profile?
Go to your "Profile updater" to update your profile, including contact information, financial information, and more.
1.7 - How can I edit/update the information in my profile?
There are two ways of editing the information in your profile:
1.8 - What is my profile ID/number?
Your profile ID/number is the last number at the end of your profile URL. To see it go to My profile and check the last number shown in the URL of your profile box at the top left of your profile. To create a profile simply register (free) at http://www.proz.com/register
1.9 - Can I control the visibility of the information in my profile?
Yes, you can control what profile visitors see in your profile in two ways, depending on the type of information you would like to show / hide:
1.10 - How do I enter my first and last names in my profile?
To enter your real name in your profile, visit the "ProZ.com account" section of your visit the Profile updater and enter your first and last names in the Contact first name and Contact last name write-in fields respectively. Finally, click on "Save and update profile" at the bottom of the page to save your data.
1.11 - How do I hide / show my real name in my profile?
You can chose to show or hide your real name in your profile at any time.
1.12 - Can I show my real name to outsourcers and my username to other users?
Yes, all you have to do is enter your real name in your profile and choose the option to show it only to outsourcers in your Profile Updater. Please note that this setting is based on account type, so your real name will not be shown to outsourcers who are not logged in, or those who have not properly classified their profiles.
1.13 - I do not want my real name to show in search engines. How can I change this?
Profiles, similar to the forums and KudoZ, are public. This means that they can be indexed by search engines and displayed as part of search results. If you have chosen to show your real name as your site name (profile name) it is then possible that your real name is then shown as part of search engine results. If this is the case, and you want your name to stop showing in search engines results, start by changing your site name (profile name) at ProZ.com. To do so, go to your Profile updater and change your site name settings by selecting " Show username, as used in login". Remember to click on "Save and update profile" at the bottom of the page. Note that this change may take a few minutes to become visible in your profile page.
1.14 - I changed my site name but search engines still show the old name. Why?
When you chose to display a given site name (real name or username), it may be cached by some search engines. Thus, if you decide to change this name later, or to change visibility permissions for your site name, it will take a certain period of time for search engines to update their cache and stop showing the old profile or site name.
1.15 - Why are certain fields classified as 'required' or 'encouraged'?
The classification of a profile field as 'required' or 'encouraged' (as opposed to simply 'available') corresponds to the possible contribution of that field to the goal of helping to ensure that a profile owner gets the most out of ProZ.com.
1.16 - Can I link to my ProZ.com profile from my personal website? Can I use the logo when I do so?
Yes. You can find a comprehensive description of how to do it here.
1.17 - What link should I provide my customers to direct them to my ProZ.com profile?
You can find this information in your own profile, above your picture and username.
1.18 - How can I see my profile as visitors would see it?
To view your profile as any visitor would view it, simply click on 'Force visitor view' at the top of your profile page:
1.19 - Can I control the language in which visitors see my profile?
Yes. Go to the "Settings" tab in your profile,
1.20 - How do I change visibility settings for the "Blue Board entries made by this user" section of my profile?
You can chose to hide your clients names or location by selecting the "None" visibility option for these areas from the "Feedback" section of your Profile updater.
1.21 - How can I edit my date and time display preferences?
By default, all times are shown on the site in GMT. However, registered users can choose to see times in their preferred time zone instead.
1.22 - Which time zone should I choose?
Some countries have several different time zones to choose from. This is often a result of different regions within the country observing different rules about when to adjust clocks for daylight savings time (or whether to observe it at all).
1.23 - How can I accept PayPal payments through my profile page?
First, you need to set up a Paypal account. Go to: PayPal (Click on 'Sign up for your FREE PayPal Account')
1.24 - How can I accept Moneybookers payments through my profile page?
Just go to your "Profile updater", click on "Financial" or "Finance" section, and then enter your Moneybookers email address in the "Moneybookers email" field provided under "Payment methods". Make sure to click on "Save and update profile" once you are done.
1.25 - Can I accept other payment methods through my profile?
No. You may declare payment methods you accept from clients, including credit cards and wire transfers, and you may add Moneybookers or PayPal links to your profile to allow clients to more easily send payment via these methods, but ProZ.com does not process outsourcer-service provider payments through your profile.
1.26 - Can I receive files through my profile?
Yes. You can receive files sent to you through your profile page via the Send file (beta)... option at the top of the addressee's profile page.
1.27 - What kinds of content (text, HTML, etc.) can I put in my profile page?
1.28 - Can I use HTML in my personal information (first name, last name, username, etc.)?
No, only plain text may be used. HTML characters such as < or > will be converted to plain text.
1.29 - How do I delete my profile?
You can delete your profile by going to your "settings" tab from your profile page. Once you've arrived to your settings tab, you will need to scroll down and click on the link that reads "Remove account" which then will enable to remove your profile entirely.
1.30 - How can I change the title displayed in my profile?
In order to add/edit the title displayed in your profile, go to the Settings tab and select the "Search engine settings" section. In this way you can add/edit the title displayed in your profile or leave this field blank to use a ProZ.com search engine optimized title.
1.31 - Can I add a user message to my profile?
Yes. To add a user message to your profile, simply click on the small note pad next to "User message" in your profile main page, enter your message and click on "Save".
1.32 - Can I add a tagline to my profile?
Yes. You can add a short phrase that sums up your most important attribute as a service provider or outsourcer (or tagline) to show below your site name in your profile and in the Translators and interpreter directory.
1.33 - How do I report my translation education in my profile?
To report your translation education, go to the "Professional history" section of your Profile updater and select the highest translation-related degree you have earned from the drop-down menu and then specify the issuing school. Finally, click on "Save and update profile" to save this new information.
1.34 - How do I report years of experience in my profile?
To add information on the years of translation experience you have, simply go to the "Professional history" section of your Profile Updater, specify your years of experience and the year in which you started working as a professional translator and then click on "Save and Update profile" to save this information.
1.35 - I need help with completing my profile. Who should I contact?
If you need help with completing your profile, contact site staff via a support request. Site staff will be able to help you with missing information as well as with making your profile even more appealing to potential clients.
2 - Services
2.1 - How can I report the services I offer?
To report the services you offer, simply go the "Services" section of your Profile updater and select the services you offer from the list to the left and click on "Add>>". Once you have added your services to the list to the right, click on "Save and update profile" at the bottom of the page to save your services.
2.2 - Why is it important to report services offered?
Your profile is your public face at ProZ.com. It serves as your business card and directory listing, and is the first impression of you that colleagues and potential clients will have when they find you at ProZ.com. ProZ.com profiles have the highest Google "page rank" of all human translation portals. This means that in addition to finding your profile via ProZ.com, there is also a good chance that potential clients will find your ProZ.com profile when seeking language professionals using search engines such as Google or Yahoo!--provided that you optimize your profile accordingly. So, by reporting in your profile the services you offer, you increase the chances of showing as part of search results when potential clients search by keyword (eg. "translation", "interpreting", "training", etc.).
2.3 - I am listed as an agency but I also work as a freelancer, should I have two profiles?
No, you don't need to have two profiles. Many agencies in the site are listed as both agencies and freelancers. To be recognized as both, all you need to do is go to your "Profile updater" and select the option 'Freelancer and outsourcer' for Account type.
2.4 - I'm not listed as interpreter
Please check that you have added "Interpreting" in the "Services & offerings" section of your "Profile updater".
2.5 - How can I report software / CAT tools I use in my profile?
You can report any software or CAT tool you use in the "Services and offerings" section of your Profile updater. Just select a software from the list available to the left in the "Software / CAT tools" section and clock on "Add". Once you have added all the software tools you want to report to the list on the right, just click on "Save and update profile" at the bottom of the page. If the CAT tool or software you want to list is not provided, use the "Add CAT tool / software not listed" field to report such tool.
2.6 - I am SDL TRADOS Certified. How do I show it on my profile?
If you are SDL TRADOS Certified, you can show it in your profile under the Services tab. To do so, you must first add SDL TRADOS to your list of supported software here and click on 'Save and update'. When the page refreshes, you will see an option to show your SDL TRADOS Certification on your profile.
3 - Languages
3.1 - How do I report a new language pair in my profile?
To report a new language pair in your profile go to the "Languages" section of your Profile updater and select a source and a target language from the "Add new language pair" drop-down menus. Select one or more services you offer in the new language pair being added and click on "Save and update profile" at the bottom of the page.
3.2 - How do I change the order of language pairs reported in my profile?
To change the order of language pairs reported in your profile, go to the "Languages" section of your Profile Updater, click and drag each pair to the position you would like them to appear in your profile and click on "Save current order" to save the order selected. Don't forget to click on "Save and update profile" at the bottom of the page to save the changes applied.
3.3 - How do I enter "languages of interest"?
To enter a language of interest in your profile, just enter a new language pair from the "Languages" section of your Profile updater as you would normally do (following the steps described here). Once the language pair has been reported, click on "Edit" next to the pair just added and you will be given 2 options: 1) I work in this pair, show it in my profile and 2) I only have an interest in this pair, do not show it in my profile. Select this last option and finally click on 'Save and update profile' at the bottom of the page to save the changes applied.
3.4 - How do I report my native language(s)?
You can report your native language or languages (with a maximum of 2) from the "Languages" section of your Profile updater. In the "Native language" field, select your native language(s) from the menu available to the left and click on "Add". Then, simply click on "Save and update profile" at the bottom of the page to save your changes.
3.5 - Native language variants
5.1 - Why is ProZ.com asking for my native language variants?
At this time ProZ.com is gathering information on language variants. The purpose of this project will be determined once sufficient information has been received and analyzed.
5.2 - In which language should I write my variant?
5.3 - How will this data be used?
At this point, there are no plans to use the data other than gather information.
5.4 - Can job posters filter by this information?
No, and there are currently no plans to offer this as a filter.
5.5 - How many variants may I specify?
You may enter in two variants per native language.
5.6 - I am proficient in multiple variants of my language, which should I add?
You should add those variants that you are most comfortable with. In many cases these will be the ones that you have worked with the longest, but may in fact be those that you currently use on a daily basis.
4 - Fields of Expertise
4.1 - How can I report fields in my profile?
To report fields in your profile, go to the "Services and offerings" section of your Profile updater. To report 'General fields' simply select a field from the list to the right and click on "Add" to have the chosen field(s) added to the list on the left. Once you have moved to the left all the general fields you want to report, just click on "Save and update profile" at the bottom of the page to save your selections.
4.2 - How can I remove fields from my profile?
To remove a field reported in your profile, go to the "Services and offerings" section of your Profile updater. If the field you want to remove is a general field, just select the field you want to delete from the list to the left and click on "Remove". Finally, click on "Save and update profile" at the bottom of the Profile updater page to save the changes.
4.3 - Can I change the order of fields reported in my profile?
Yes, you can change the order of specialty, working and interest fields you have reported in your profile from the "Services and offerings" section of your Profile updater. Just click on each field and drag it to the position you would like it to occupy in the list of fields. Remember to click on "Save order" at the bottom of the list after moving each field.
4.4 - How are fields of expertise classified at ProZ.com?
Several category structures are used throughout ProZ.com for the purpose of classifying job postings, term questions, personal areas of expertise, glossaries, and more. There are two main structures: the ProZ.com general categories (9 of them), and the ProZ.com detailed categories (over 100).
4.5 - What are the detailed categories of expertise?
The detailed categories are a subject classification system developed based on the keywords used in a free entry box to describe the fields of KudoZ questions asked.
4.6 - How were the fields used determined?
Both the general and detailed sets of "disciplines" were created based upon analysis of site usage patterns. The general categories are the top general categories in which jobs were posted during a period of review. The detailed categories are the top detailed categories in which KudoZ terms were posted during a period of review.
4.7 - The fields don't seem to make any sense.
The taxonomy of fields used at ProZ.com reflects market characteristics. No attempt has been made to make it stand up to rigorous academic analysis.
4.8 - There is a field available in the directory, but I can not enter it as a speciality of mine. How do I get listed under that category?
You can get listed under any category you choose. You just need to understand how ProZ.com handles fields in pull-down menus.
4.9 - Why is my specialty not available?
If you can't find your specialty, please send in a support request indicating which one you would liked added and then we will add it to our task list for development.
4.10 - Can I suggest a change to the structure?
Yes, please enter a support request.
4.11 - What are some categories shown twice - like "cars" and "automotive"?
Because a significant number of people entered the field name in each of those ways during the review period. In order to prevent separation of similar data (for example, KudoZ terms), these identical (or almost identical) categories are tied together in the database. So it does not matter if you enter a question as an "automotive" or "car" question; it will be treated and shown in exactly the same way thereafter.
4.12 - How many "general", "specialties", and "working" fields can I enter in my profile from the "Edit Specialties" page?
You are allowed to enter up to 10 specialties, 30 working fields, and for now, all of the general fields you like.
4.13 - What is the difference between 'Specialty fields' and 'Working fields'?
Specialty fields are also working fields, but they are fields in which you specialize or do your best work. If your top area is, say, Medicine, you should make sure it is listed as your top specialty, and you should consider accompanying this with sample translations related to Medicine in your profile. Outsourcers can look for language professionals by specialty fields, so this can be important in meeting potential clients.
4.14 - How do I edit my working, interests, specialties, general fields on my profile page?
On the bottom left of your profile page there is a link titled "edit expertise" under the title "Expertise". (Also, you can edit your specialties under the "setting tab" under the title "fields of expertise" from your profile page.) Click on "edit expertise", which will allow you to edit your working, interests, specialties, and general fields.
4.15 - Why can't I enter more than 10 "specialty" fields (and 30 "working" fields)?
It is possible to select 10 "specialty" and 30 "working" fields, which means you may appear in the directory for a total of 40 fields. While we recognize that there are translators who are able to work in more fields, users are asked to select their best 10 (and after that, their next-best 30). If you would like to market yourself in other fields as well, we ask that you do so with your local clients, or using channels available to you besides the ProZ.com directory--there, we just want your top 10/40.
4.16 - How do I know which item I've chosen on the expertise page?
Once you've clicked on the radio button or in the boxed area of a given selection, that particular box chosen will then appear highlighted yellow for easy visibility.
4.17 - Why aren't my detailed categories of expertise displayed on my profile page?
Only categories that you select as "specialty" categories will appear on your profile page.
4.18 - What is the "counter box" on the "edit expertise page"?
The counter box keeps track of how many "specialty" and "working" fields you have left to enter. Remember you can only enter 10 "specialty" fields and "30" working fields.
4.19 - The "counter" is covering the specialty/working columns, what can I do?
On some computer monitors the "counter" may overlap your column choices. If this is happening, you can either hide the hit counter or you can scroll down slowly, which will move the "counter" so you can select the button.
4.20 - Why is it not possible to specify the same field as specialty, working and interest field?
Once a field has been added to an area (as specialization, working or interest field) through the Profile updater, it will no longer be available in the list of fields to be added to one of the other two areas.
5 - Contact information
5.1 - How can I start completing my contact information?
To start completing your contact information, go to the "Contact" section of your Profile Updater and enter information for the following fields:
Once you have entered information for all these fields, simply click on "Save and update profile" at the bottom of the Profile Updater page to save your changes.
Note that you can set visibility permissions for your contact information by using the options available in the "Show to" drop-down menu next to each field.
5.2 - I have entered my contact info but the quick profile does not show it.
ProZ.com utilizes more than one web server. When you uploaded new information in your "profile updater"., it can take between several minutes and a half hour for it to be copied to all the web servers. During this time, you may notice a blank where you entered the information. Please give it some time before submitting a support request.
5.3 - Can I make my email address visible in the "Contact" section of my profile?
No. This is designed as a means of security, to protect your address from spammers, and is why the profile email sending function (the little envelope at the top of your profile) is used. If you choose to publicly post your email address, you may do so for example in the "About me" section or CV of your profile; please be aware of the risks of doing so, however.
5.4 - How do I add Skype to my profile page?
At the moment Skype is separate from the other IMs. You can add Skype to your profile by going to your"Profile updater" and editing your "Contact information".
5.5 - How can I set my location in the map?
5.6 - How can hide / show the map in my profile?
You can show / hide the map in your profile by clicking on the two small arrows at the bottom of the map to the left of your profile page:
5.7 - Can I control the online status shown in my profile?
Yes. If you don't want your online status to show (via the "P" icon at the top of your profile page), you can choose to hide it from this page. You can also add, delete or hide other instant messaging icons in your profile. Remember that showing your online status can be a useful way of letting people you work with know you are available via profile mail or ProZ.com Instant Messaging.
5.8 - ProZ.com instant messenger option (small "P") / online status is not showing in my profile. Why?
If the small "P" icon that shows your online status and serves as an instant messanger tool is not showing in your profile, check your instant messenger settings to make sure you have chosen to show your online status (if so, the link option next to 'ProZ.com Online Status' should read "Hide").
5.9 - How do I add a Twitter feed to my profile page?
You can add a Twitter feed to your profile in your 'Profile updater' , under the 'Contact' tab .
6 - Availability calendar
6.1 - What is the availability calendar?
Your ProZ.com availability calendar lets you indicate to potential clients your approximate availability to take on new work. It is shown in your profile page and in various other places throughout the site.
6.2 - What is the value of indicating my availability?
Outsourcers with urgent projects can search for those who have indicated they are immediately available for new work. Specifying that you are available helps you appear in these searches. On the other hand, if you are currently busy, indicating that you are not available can help prevent you from being contacted with such requests. It can also be helpful to give potential clients and collaborators a rough idea of what your upcoming schedule looks like.
6.3 - How can I specify my availability?
Specify your availability in your availability calendar, reachable by clicking the small round availability indicator icon next to your name at the top of each page, or by clicking here: http://www.proz.com/calendar
6.4 - How is "capacity" used in the availability calendar?
When you set your average sustainable capacity in words per day (WPD), your availability calendar will also automatically display approximately how many words you can process on any particular day.
6.5 - How are "working hours" used in the availability calendar?
Your standard working hours and time zone are displayed at the top of your availability calendar, along with information about differences between your time zone and the person viewing your calendar.
6.6 - What is "Availability remaining in current work day", and why is it different than the availability specified in my calendar?
If the options "Consider me unavailable outside of working hours" or "Consider me unavailable on weekends" are selected in your calendar settings, your availability remaining in the current work day is automatically calculated, and shown above your availability calendar. For example, if you specified that you are 100% available today, and that you have a capacity of 3000 WPD, when your work day is half over your "Availability remaining in current work day" will indicate "Partially available (1500 words)".
7 - Profile picture
7.1 - How do I upload a profile photo or image?
An easy way to upload a photo to your profile is by clicking on the "Add/edit photo" icon below the photo box.
7.2 - How can I upload images (besides my profile photo) to show in my profile?
To include images in your profile, you must first upload them to a web hosting provider. If you are a site member, you can set up a free hosting account at ProZ.com. See the hosting info page for details.
7.3 - Is there a limit to the kind of profile image I may use?
The image(s) used in a profile should not be political, misleading or offensive in nature, and should in general respect the site's scope.
8 - ProZ.com Native Speaker Credential
8.1 - What is the ProZ.com Native Speaker credential?
The Native Speaker credential is a mark that signifies that a ProZ.com member is a native speaker of a given language.
8.2 - How do I get the credential for a single language?
ProZ.com members with one native language are asked to simply declare that language. To report your native language, go to the "Languages" section of your Profile updater, select your native language from the list to the left in the "Native language" section and click on "Add". Once the language is part of the list to the right, click on "Save and update profile" at the bottom of the page to save your selection.
8.3 - How do I get the credential in more than one language?
A member who reports having only one native language is assumed to be a native speaker of that language, and is not required to demonstrate it. However, members who report multiple native languages will in the future be asked to demonstrate their native speech in each language before other native speakers of those languages. Until this has been accomplished, a black and gray icon will be associated with the unconfirmed native languages.
8.4 - I need to declare a second native language, or I've made a mistake in entering my native language(s).
Please submit a support request for assistance.
8.5 - How many native languages can be reported?
Until we have developed a strategy to verify multiple native languages, only two unverified native languages are allowed to be reported in profiles.
8.6 - What definition of "native speaker" is used?
Rather than imposing a definition of "native", the PNS program leaves the definition to members. When declaring one's own single language, a definition is not required.
8.7 - Will clients see the credential?
In the short term, native speaker credentials will only be shown on profile pages. After enough time has been given for all members to consider applying for the credential, it will also appear at other points throughout the site. In addition, members will be given a means of showing the credential to potential clients on and off the site.
8.8 - Does the PNS credential tell whether or not someone is a good translator?
Absolutely not. Native language is only one factor that a client may consider when screening a translator or interpreter. It is usually not the most important factor.
8.9 - How much does it cost to apply for the PNS credential?
There will be no fee for declaring native language ability in one language. It has not yet been determined whether a fee will be necessary for the verfication procedure involved for those who declare multiple languages.
8.10 - My two native languages are pending. How soon can I prove them?
We are developing a strategy now. When we have a practical program in place, you will be notified.
8.11 - What do the different colored icons mean?
A blue and yellow ProZ.com Native Speaker icon () is used to represent native languages that are reasonably certain to be accurate. This includes native languages that have been confirmed by ProZ.com, and native languages reported by ProZ.com members who have sworn that they only have one native language (a native language cannot be changed once it is declared).
9 - Verified Identity Program
9.1 - What is the Verified Identity Program (VID)?
ProZ.com staff member, moderators and other volunteers have undertaken a program to confirm the identity of interested site users.
9.2 - How can I have my profile identity verified?
The Identity Verification application page provides three means of getting your identity verified.
9.3 - What is the timeline for the VID program?
It will take several months for the identities of a significant percentage of the ProZ.com community to be verified. Until that time, no special advantages will be given to users with verified identities.
9.4 - Why is my identity not verified anymore?
If you change the given name, middle name, or last name in your profile after your identity has already been verified, your identity verification will be revoked. To get re-verified, you will need to submit a support request.
9.5 - How do I get VIDed at a powwow?
In order to have your ID verified at a powwow by a member who has the authority to verify identities, you must show that person picture identification when you meet him or her in person.
9.6 - How can I get authorized to verify other users' identities?
If your own identity has already been verified, you may apply for the authority to VID other users by submitting a support request.
9.7 - I have paid with credit card but I am not ID verified yet.
When a request for ID verification is submitted using the payment option, the name in your profile under "Real name" should match exactly the one that you have on your credit card or Paypal account.
9.8 - I received a message stating that my identity could not be verified. Why?
If you have a "Translation company" account type, your identity will not be verified. Since the purpose of confirming members' IDs is to increase mutual trust across the site, in particular among users who don't know each other personally, only "Freelancer", "Freelancer and outsourcer" and "Student" accounts will be considered for ID verification.
10 - Credentials
10.1 - What is a "credential"?
Credentials at ProZ.com are degrees, certificates or diplomas issued by formal institutions upon completion of a translation or language course, or passing a language or translation-related test. These institutions may include educational institutions (universities or schools, for example) or translator organizations (ATA, for example),among others.
10.2 - How are credentials used at ProZ.com?
It is possible for members to report having earned such credentials via their profile pages. Correspondingly, job posters are able to restrict job posting to those members who have reported credentials. (They may not restrict job postings to those with verified credentials.) Also, directory searches can be limited to those with reported or verified credentials.
10.3 - How do I report my credentials?
To report a credential, first go to your Profile Updater and click on 'Add credentials' next to the corresponding language pair declared in the Language pairs section. A window will pop up allowing you to report any professional credentials, certifications or accreditations you have earned from recognized authorities.
10.4 - Do I have to submit a copy of my credentials for verification?
The credential filter used in jobs is based only on whether you have declared your credentials. Verifying your credentials benefits your profile and you, and is an added assurance to potential clients that you are a qualified professional.
10.5 - How do I get a credential verified?
ProZ.com verifies language-related credentials reported by ProZ.com members. At this time the following credentials can be verified:
First, report your credentials in your Profile Updater by clicking on 'Add credentials' next to the corresponding language pair declared in the Language pairs section. A window will pop up allowing you to report any professional credentials, certifications or accreditations you have earned from recognized authorities.
Second, send an attachment of your credential(s) and English translations through the on line support system, which is the fastest way to get your credential(s) verified. Please submit a support request with your attachment now. If your credentials are not in English, be sure to attach the English translations of them as well.
You may also send copies of your credential (including an English translation, if necessary) to ProZ.com, by one of the following means:
If you are sending the copies through postal mail or fax, please submit a support request that your credential be verified.
10.6 - Does ProZ.com verify memberships in organizations or associations?
As they are in general temporary, and subject to change, ProZ.com is unable to verify memberships in organizations or associations. These should be reported under "Memberships" instead and do not require verification.
10.7 - Does ProZ.com verify reference letters from colleagues or employers?
No. Only accreditations issued by authorities and language-related academic credentials / degrees issued by accredited educational institutions can be verified.
10.8 - I took a language course, not a translation course. Can I declare it as a credential?
Yes, you can declare that course, but only under the language you took a course for. For example, if you took an English course, you can only declare it under "English (monolingual)" in your profile.
11 - Rates
11.1 - How do I enter my rates?
You can report default rates in the "Financial" section of your Profile Updater.
11.2 - Why is this important for me?
Specifying your rate range makes it easier for clients to consider working with you. If you establish your rate range, you will not be bothered with notifications for jobs below your minimums. You will also be able to compare your rates with aggregated data from other pros working in your language pairs
11.3 - How do I enter rates for each language pair reported in my profile?
You can enter language-specific rates by visiting your Profile Updater and clicking on "Edit rates" next to each language pair in the "Languages" section. A window will pop-up allowing you to enter custom rates for each language pair.
11.4 - Can I report any surcharges, discounts or minimum charges aside from rates?
Yes. You can report rate conditions through the Rate conditions page.
11.5 - How can I show / hide rates in my profile?
You can set visibility permissions for your rates in the "Financial" section of your Profile updater.
11.6 - What are the minimum and target rates?
You will be prompted to enter minimum and target rates.
11.7 - Where can I include any sucharges, discounts, or minimum charges?
You can list any adjustments you tend to make for special conditions when invoicing here.
11.8 - Why should I enter rates?
Benefits of specifying a range of rates:
11.9 - I am just getting started as a freelancer. What rate should I charge?
The rate you should charge depends on your desired income, your productivity, the amount of vacation you take and other factors. Use this rates calculator to do the basic calculation.
11.10 - Is entering rates mandatory?
You do not have to enter rates information. Also, even if you do choose to enter rates, you do not have to make them visible to others.
11.11 - What rates are people asking? Can I view aggregated data?
You can view the rates entered the ProZ.com community on this page. Limitations:
Here is an example of the rates output:
11.12 - How is my maximum rate calculated?
Your maximum rate is calculated automatically based on the minimum rate you entered in your profile. It is 2.5 times the minimum rate. Note that as with all rates you enter, a lower or higher rate can always be negotiated after you are chosen to complete an assignment.
11.13 - I've entered my rates but I'm still receiving some jobs offering a rate under my minimum. Why is this?
Not all jobs conform to the format of "[X] per [word|hour|total] in [currency]". Some jobs specify lines instead of words, ongoing or in-house jobs often have different pricing requirements, and so on. To accomodate these different situations, outsourcers are given the choice of entering pricing for the job in the standard format, or using a free-form text box to enter the pricing. Jobs that use the free-form format cannot be checked for rates, so you will receive notification for them, even if they are below your set minimum.
11.14 - Why doesn't ProZ.com set a minimum rate for translation?
12 - Willingness to Work Again (WWA)
12.1 - What is WWA?
The WWA system is a ProZ.com feature that provides translators, interpreters and other service providers with a means of requesting, collecting and displaying in their profiles "willingness to work again" ("WWA") feedback from clients and colleagues.
12.2 - What does a WWA entry consist of?
An entry consists of three parts:
12.3 - What are WWA entries good for?
12.4 - What are the conditions under which a WWA entry can be (requested from / made by) an outsourcer?
The outsourcer must have commissioned a formal translation assignment to the service provider on at least one prior occasion. WWA entries are not permitted on the basis of a test translation or any other preliminary interactions.
12.5 - Do I need a ProZ.com profile to provide a WWA entry?
Yes, currently only those who are registered with ProZ.com can make WWA entries. This decision was based on the feedback we got, based on perceived possibility of abuse, that members felt more comfortable with registration required.
12.6 - Is "yes" the only possible response to the "willingness to work again" question asked to outsourcers?
For the time being it was decided to ask site users to make entries only for those translators and interpreters with whom they would work again. (In other words, it is not possible to make "no" and "maybe" entries in response to the question, "Would you work again with this person?") This approach is intended to address the misgivings that some members have expressed concerning the possibility of abuse, which should allow focus to be placed on the key role of the feature, i.e. marketing.
12.7 - Sounds good -- I would like to show "willingness to work again" entries from my clients in my profile. How can I do that?
To request a WWA feedback from an outsourcer with whom you have worked, go to "My WWA" from the "My ProZ.com" tab in the homepage and select "Request WWA entries". If the ousourcer has an account at ProZ.com and a Blue Board, type the name of the outsourcer's profile in the "Search" field.This search will draw users from Blue Board pages and profiles. Then, select the proper entry in the list displayed and click on the "Add to list" button to add this outsourcer to the list of outsourcers you will send an invitation to provide WWA feedback for you.
12.8 - How can I send a WWA feedback requests in languages other than English?
Since the custom invitation message is only available in English for now, you can write an invitation in any language yourself by clicking on "[Clear]" at the top of the message box in the 'Customize emails' step (step 2) and write in your preferred text.
12.9 - How can I re-send a WWA feedback request?
To send a reminder message to an outsourcer or colleague with whom you have worked and to whom you have sent a WWA feedback request already, go to the Request WWA entries page and click on "[Write reminder message]" next to the corresponding request in the "WWA entry invitations you've sent" section at the bottom of the page.
12.10 - How can I reply to WWA feedback entries I received?
You can reply to WWA feedback entries you received from the My WWA entries/requests page.
12.11 - How can I provide a positive "willingness to work again" entry on behalf of a site user that worked for me?
To provide a WWA feedback for a service provider with whom you have worked, go to "My WWA" from the "My ProZ.com" tab in the homepage and select "Provide WWA entries". If any service provider has already made a request for a WWA feedback from you, you will see the service provider(s)' name and three possible actions:
12.12 - What are my options regarding the visibility of my WWA entries?
WWA information is displayed in the upper right corner of your profile. There are three options for the visibility of this information:
12.13 - Can I display client feedback and testimonials elsewhere in my profile?
Yes. The Project History provides the option to gather and display client and collaborator feedback on specific projects. Some translators also choose to select and reflect some client feedback in other sections of their profile, such as the "About me" section. Note that displayed feedback not collected through a system like the WWA system may be subject to requests for verification by site staff, in the interest of transparency and of protecting the integrity of the feedback system.
12.14 - Is this feature also intended to benefit outsourcers?
Yes. Outsourcers who choose to consider WWA data may find that they are able to qualify translators and interpreters more efficiently.
12.15 - How can WWA be beneficial for both service providers (ie. translators and interpreters) and outsourcers at the same time?
The translator/outsourcer relationship is one of partners, not adversaries. If the WWA system leads to faster engagement cycles, fewer test translations, etc., this will be good for outsourcers and service providers alike.
12.16 - What about confidentiality? I can not / would rather not disclose my client's names.
Currently, each entry includes the client's name (there is no way to receive anonymous entries). Therefore, you should refrain from inviting entries from clients with whom you have an understanding or presumption of confidentiality.
12.17 - I don't have confidentiality agreements per se, but I don't want others to know who I work for. How can I prevent my clients from being disclosed?
You don't have to do anything. By default, WWA entries will not appear in your profile. You can opt in and out of displaying WWA entries at will. What you can control is whether or not *all* entries received will show. It is not possible to opt out of showing WWA entries individually.
12.18 - What about members' desire to be able to prevent others from making unsolicited WWA entries?
It is possible to withdraw from BB/WWA network. This entails, out of fairness, that just as these users do not accept unsolicited entries, they also will refrain from making them for others (whether via the WWA system, or the Blue Board.) In a sense, they waive their right to make entries for others, in exchange for taking away their right to make entries for them.
12.19 - If I withdraw from WWA potential clients may think I don't want feedback displayed because I am a bad translator. Would it be ok to write that in my profile explaining that I opted not to use this feature to protect my clients or something like that?
Of course, you are welcome to add that sort of a comment.
12.20 - Is there staff and/or moderator oversight?
WWA entries are vetted by site staff members before they become visible, not with the goal of ensuring their accuracy, but merely to confirm that the feature is being used for the intended purposes. Staff members are also be available, via the support system, to review and investigate questionable entries and possible abuse upon request.
12.21 - Is the WWA feature limited to members?
Initially, all aspects of the new feedback system will be available to all site users, regardless of membership status. In the future it is possible that limits will be imposed to its use by non-members, such as a cap on the number of entries that can be made or displayed by them.
12.22 - Outsourcer says no invitation was received. What can I do?
If an outsourcer to whom you sent a WWA feedback request says no request was received, check that the email address used is correct. Also, you can suggest the outsourcer to check the spam folder of their email inbox and send a reminder message as described here.
12.23 - The WWA item is marked incomplete in my quick profile updater even though I have received an entry. Why?
The quick profile updater will show the WWA item (which is an 'encouraged' item rather than a 'required' one) as complete only if an entry has been received from an outsourcer that has verified identity or has itself received at least one Blue Board entry from another site user. This requirement is intended to discourage misuse of the WWA system.
12.24 - What does the "message received" line mean next to the clients' names that I requested WWAs from?
The "message received" line that appears in your WWA "request entry" form next to the client that you requested a WWA entry from is just an email confirmation message to inform you that the email you sent them was received in their inbox.
12.25 - I accidentally submitted a WWA entry for a wrong service provider. How I can delete this entry?
Please submit a support request identifying the wrong entry.
12.26 - I received a WWA feedback entry from an outsourcer I have never worked for. What should I do?
If you are sure that the entry you received has been posted by an outsourcer you never worked for, please submit a support request and specify the entry.
12.27 - How can I edit a WWA comment / reply?
Only on special cases, staff will edit comments accompanying WWA feedback entries or replies to entries at the poster's request.
12.28 - How do I get the green completion mark for WWA in my profile?
To get a green "complete" mark in the WWA area of your profile you need at least one entry from a profile that fulfils at least one of the following conditions:
12.29 - Why do I receive a "You need to select a valid profile from the list" error message when conducting a search for an outsourcer?
If when conducting a search for an outsourcer you receive this message it means you have not selected any profile from the list of results available before clicking on "Add to list". Make sure you select the outsourcer you are looking for from the results list by clicking on it and then click on "Add to list" to have this outsourcer added to the list of outsourcers to whom you will send WWA feedback requests.
12.30 - The outsourcer I am looking for does not show as part of search results. What can I do?
If you are looking for a specific outsourcer and they do not show as part of search results, make sure you are looking for the outsourcer's profile name (the name shown in their profile).
12.31 - Where can I see WWA statistics?
To view WWA statistics visit this page. There you can find Top providers (all pair languages) stats and search leaders in your language pairs in the Select Language Pair area. Please remember that your profile will be shown at the WWA statistics page in case if you set up your WWA visibility as Show to all. More about WWA entries visibility find here.
12.32 - Can a user receive WWA entries from family members or close associates?
Willingness to Work Again entries should not provided among the profiles of family members or close associates, in order to maintain a certain level of transparency in the WWA system.
13 - Portfolio: my sample translations
13.1 - How do I add sample translations to my Portfolio?
To add more sample translations to your profile, choose "Portfolio/Sample Translations" in your Profile updater . Note that you should first complete every field ("language pair", "General field", "Specific field" and "Title"). Then, you should copy the sample of your translation from you PC and paste it in the "Source text" and "Target text" boxes. Notice that if you do not complete the required fields, your samples will not be saved. To save your samples, click on "Add translation".
13.2 - How can I change the order of sample translations in my portfolio?
The order of sample translations reported in profiles can be changed by selecting each sample in the list of samples in the "Professional history" section of the Profile updater and dragging them to the desired position, saving and updating changes after each movement by clicking on "Save and update profile" at the bottom of the page.
13.3 - Can I toggle the visibility of the samples in my portfolio?
No. You can either choose to enter samples which will be publicly visible to visitors to your profile or choose not to enter these samples. For the latter option you can tick the box next to "I choose not to enter any sample translations at this time" in the "Portfolio/Sample Translations" in the "Professional history" section of your Profile Updater.
13.4 - How can I respect confidentiality agreements with clients while showing sample translations in my portfolio?
If a translation you have done is subject to a confidentiality agreement, avoid adding this translation to your portfolio and try adding a sample text taken from the web or elsewhere instead. Remember that sample texts do not need to be long, but that two or three paragraphs should be enough.
14 - Project History
14.1 - What is the ProZ.com Project History(SM)?
The ProZ.com Project History(SM) system provides translators and interpreters with a convenient means of keeping a record of projects done, by language, field and other characteristics. Use it to organize your records, keep track of payments, etc.
14.2 - Who can use the Project History(SM) system?
All site users are allowed full use of the Project History(SM) functionality.
14.3 - How do I add a new project to my project history?
To add a new project to your project history visit your Project history page. Select the Add a new project option from the menu to the left and you will be re-directed to the project form. Complete this form with all required information and click on Submit.
14.4 - What type of projects can be listed?
Use the Project History(SM) system to keep track of translation, interpreting, editing, proofreading projects that you have completed personally.
14.5 - Can I list projects obtained from clients outside of ProZ.com?
Yes, you can list any project, regardless of how you met the client, and regardless of whether or not the client is registered with ProZ.com.
14.6 - I/my company managed a project. Should I list that?
No--you should not list projects which you or your company has managed. The Project History(SM) system is intended for translators, interpreters, editors and proofreaders to keep track of work they have completed personally.
14.7 - Is my Project History(SM) private?
Yes--by default only you see the information that you enter into your project history.
14.8 - I see other users' project histories. Why is that?
It is possible to display general details of select projects from your project history, if you wish to. An overview of projects you have opted to show will appear in your profile page, under a tab marked "Project History". Displaying projects representative of your areas of expertise may be an effective means of marketing your services.
14.9 - I notice that client names are sometimes shown in other users' project histories. What determines whether or not a clients' name is shown?
The client's name is only shown if both parties agree to display it publicly.
14.10 - What is outsourcer "corroboration"?
When you enter a project, you are given the option of requesting outsourcer "corroboration". If you request this, the outsourcer will have the option of verifying that the project took place and that your description was accurate.
14.11 - How does outsourcer "feedback" work?
Another option available when entering a project is to request outsourcer "feedback". When this is requested, the outsourcer is given an opportunity to describe his/her experience with you as "positive", "neutral" or "negative". A one-line comment may also be entered.
14.12 - I sent a collaborator confirmation request and it seems it did not go through. What can I do?
If you sent a collaborator confirmation request and your collaborator did not receive the email message requesting confirmation, try re-sending the request. To do so, click on "Edit" next to the project in the Project history page and enter your collaborator ID at the bottom of the project form. Re-send the invitation by clicking on "Submit".
14.13 - How does my project history affect how I am shown in the directory?
When a client searches for a translator in a specific language and field and your name is found, the number of *corroborated* projects you have in that field will be shown. Your position in the directory is not affected.
14.14 - How can making selections from my project history visible help me to meet new clients?
Clients may be reassured to know that you have experience in the language pair and field in which they require service. By making select projects visible in your profile page, you communicate to potential clients the nature of your experience, and optionally, your track record in satisfying clients.
14.15 - Can I keep track of, or display, who I have worked together with on my projects?
Yes. If your colleague(s) are registered with ProZ.com (members or otherwise), you can associate their names with the project, for organizational purposes. You can also request corroboration of project details, and one line of feedback, and this will be displayed to others if you choose to make the project visible in your profile page.
14.16 - Can I hide my projects if I get negative feedback from the outsourcer?
No. You lose the ability to edit, delete or hide a project when you submit it to the outsourcer for feedback. You regain the ability to delete or hide a project if the outsourcer gives you positive feedback.
14.17 - My client gave me negative/neutral feedback, is there any way it can be removed/changed?
ProZ.com will not get involved in any conflicts between translators and their clients involving Project History.
14.18 - Why I can not delete a project in my Project History(SM) list?
It is not possible to delete a project that has received neutral or negative feedback from an outsourcer. It is also not possible to delete a project that is awaiting corroboration.
14.19 - My client never received a notification to review my project, can they still review it somehow?
If your client does not receive a notification to review a project you submitted to them, they can still leave feedback. To do so, they can log into their ProZ.com account that is associated with their Blue Board record, and leave you feedback in their Outsourcer Control Center located here:
14.20 - Should I include only big projects?
No. Big projects are relevant, but describing smaller projects in narrowly defined fields may help show your expertise.
14.21 - How can I enter projects if all my work is confidential?
You only need to enter as much information as you feel comfortable with. In most cases, a general description should be enough to convey the desired information without compromising confidentiality. You can find below a sample Project history with two projects described in general terms. No client or brand names are mentioned, no specific details provided, and yet a potential client can get the idea of the kind of projects you can deal with.
14.22 - I don't want to ask my client for corroboration, what can I do?
Again, the tool is for you to use according to your needs and preferences. You can include information about partners and clients, and even ask for their corroboration, or exclude this information. You can even keep your projects hidden from view and use the feature only for your internal, administrative purposes.
14.23 - I am an interpreter, I seldom (or never) do translations. Project history does not apply to me. How can I complete my profile?
If you go to the "Add project" page, you'll see that one of the options in the drop-down box is for Interpretations (even though translation is the default), so you could enter a project based on an interpretation job you have done as well, since this will also give potential clients a better idea of the type of work you do.
14.24 - I don't want to add project history information at this time. How can I complete my profile?
If you select the option "I choose not to enter my Project History at this time" the corresponding field will be evaluated as "complete" from the profile completion pint of view. However, by not including your project history you are failing to make use of a strong marketing tool.
15 - CV/resumé
15.1 - How do I upload a CV / resume to my profile?
You can upload a copy of your CV to your profile from the "Personalization" section of your Profile Updater. Select the language in which your CV is written, then browse your computer files system for your CV file and click on "Open". Then, check the box next to "I understand that uploading my CV/resume and setting its visibility to "Everyone" will allow my CV to be indexed by search engines such as Google. If I remove my CV from my profile later, it may take some time for this indexed information to also be removed from search engine caches." if you understand and agree to these terms and set visibility permissions for your file.
15.2 - I uploaded an image/CV but it is not shown / can not be dowloaded.
ProZ.com utilizes more than one web server. When you uploaded an image or a CV, it can take between several minutes and a half hour for the files to be copied to all the web servers. During this time, you may notice a blank where a photo should be, or, for CVs, you may get a "page not found" error. Please give it some time before submitting a support request.
15.3 - How do I update/edit/replace my present CV/resume?
To update your CV, go to the Personalization section of your Profile Updater and scroll down to the CV/Resume section. Click on Delete next to the CV you want to update. Once removed, upload the new version of your CV by selecting the language in which your CV is written from the Upload another CV in the drop-down menu and clicking on the Browse button to search your computer's file system for the document you wish to upload.
15.4 - How do I remove an old CV?
To remove your CV, go to the CV/Resume section of your Profile Updater and click on Delete next to the CV you want to delete.
15.5 - How can I delete my Resume/CV/Photo
In your profile page, go to Settings. In the menu, choose Uploads. There, you will find a check box with the title “Delete current image” or “Delete current Resume/CV”. After checking it, click on “Submit”.
15.6 - The CV/resume file I uploaded to my profile is accessible from outside ProZ.com
When you upload a CV/resume file to your ProZ.com profile, you must assume that the information it contains will be visible on the web --and that your file may be downloaded by anyone-- unless you set visibility permissions when uploading it (i.e. unless you specify that you do not want anyone, except for other ProZ.com members, to access your CV/resume file).
15.7 - I deleted my profile/CV but Google still shows it.
You should ask Google to delete that information from their Cache. You can do it here:
16 - About me
16.1 - Can I use HTML code in the "About me" section of my profile?
Yes. You can customize the "About me" section in your profiles by adding HTML code and some dynamic content such as instant messaging tools, clocks, hit counters, etc. Check the quick guide for creating ProZ profiles using HTML code tutorial to obtain some special effects.
16.2 - How can I localize the content of the "About me" section of my profile?
You can localize the content of your "About me" and other profile areas through the Profile localization page. You can also get to this page by clicking on 'Localize your content' in the "Settings" tab of your profile.
16.3 - There are extra line breaks in my profile and I can not get rid of them. What should I do?
Here is why: every line break entered in the profile "background" form gets converted into a "br" tag in the html. In order to prevent the large spaces, you can not enter line breaks (by hitting enter) after your "td" and "tr" tags.
17 - Profile tabs
17.1 - My "Visitors" tab
1.1 - What is the "Visitor Tab"?
The "Visitors" tab is for members only. The "Visitor" tab works like a hit counter, but does so much more than a traditional hit counter. The "Visitors" tab allows profile owners to keep track of how many hits they've received in the last 30 days, but it also provides information about who, what, where, and when their profile was visited.
1.2 - What are the options to display crawlers' visits at the "Visitors Tab"?
The "Visitors Tab" provides the following options for site users to filter the crawlers' visits results: "List by visitor", "List by each visit" and "List crawler visits". These options displayed at the bottom of the "Visitors Tab" page.
1.3 - Who has access to my "Visitors Page"?
No one other than you (the owner) has access to your "Visitors Page".
1.4 - Does the "Visitors Page" count my visits?
No. Presently, the "Visitors Page" does not count your visits when you come to your profile page.
1.5 - Will anyone see my username or entity ID on their "Visitors Page"?
No. The "Visitors Page" does not indicate who exactly visited your page by username or entity ID, likewise, when you visit a user's profile, he or she will not be able to see your username or entity ID on their "Visitors Page". The "Visitors Page" only signifies the viewer type, for example an agency or freelancer or both.
1.6 - Will anyone be able to link to my profile page from their "Visitors Page"?
No. The owner will not be able to link to your profile page form their "Visitors Page". The owner will only have access to your IP address, which will enable them to locate you geographically.
1.7 - Someone is coming to my visitors tab multiple times, should I be worried?
Those visits are coming primarily from a search engine crawler, which is what goes out and 'spiders' the internet for pages to be searchable.The visitor you had those multiple visits from is actually MSN, Yahoo or Google.
1.8 - What can I find out with the IP Address?
When you click on the IP address under the column on your "Visitors Page" you'll be redirected to the "Geobytes" website, which will enable you to locate your viewer geographically.
1.9 - What does the "checkmark" under the viewer type signify?
The "checkmark" under the viewer type signifies that visitor has been ID verified. Some of your visitors may or may not be ID verified; therefore, not all visitors will have checkmarks in that column. To find out more about getting ID verified, please read FAQ #7 in this section (Profile Page).
1.10 - What does it mean by "Tabs Viewed"?
The "Tabs Viewed" column indicates which tabs the viewer clicked on in your profile, or in other words, pages viewed of your profile. Presently, only three or less tab visits will be shown in this column.
1.11 - What exactly does the "Came From" column identify?
The "Came From" signifies what page the viewer used to locate your profile. Whether they searched you on Google or clicked on your "featured pro profile" from the homepage, you'll see it under this column.
1.12 - How do I add a hit counter to my profile page?
There are many sites that offer "hit counter" code that you can put into your profile page to track how many people visit. One list of such counters can be found here.
17.2 - My "Personal" tab
2.1 - Where and what is my Personal Tab?
The �Personal Tab� can be found on the "My ProZ.com" home page . This feature allows you to create a personal web page by entering free-form HTML. Use your personal page to showcase your artwork, hobbies, and other information that would be out of place on your professional profile page.
2.2 - Who can view my Personal Page?
All users have access to view your Personal Page; however, you are the only one who can edit your Personal Page.
2.3 - How do I use and enter HTML in my Personal Page?
You can edit your "Personal Page" by clicking on the [edit personal page] link below the instructional text box. For an introduction to using HTML, please see Gianfranco Manca's HTML tutorial located in the instructional text box on your personal tab. Once you are done editing your Personal Page, click on the "save" button at the bottom of the text box.
2.4 - Why isn't my HTML interface/design appearing correctly on my Personal Page?
Most likey, the HTML tags that you have entered are not correct or are not allowed on the "Personal Page".
17.3 - Custom tabs
3.1 - What are custom tabs?
Custom tabs are extra tabs users and members can add to their profiles to provide additional information. Site members can add up to 3 extra custom tabs while non-members can add only one.
3.2 - Why should I consider adding a custom tab?
Custom tabs can be a good way of providing more or specialized information about your services or qualifications as a language professional.
3.3 - How do I add a custom tab to my profile?
To add a custom tab to your profile, all you need to do is go to the "Settings" tab of your profile. There you'll see the "Custom tabs" option. Just click there, add a title for your tab(s), and you can add content then and there, or after you have created the tab (after your tab is created, when you visit it you'll have the option there to edit).
3.4 - How do I change the name of a custom tab?
You can edit a custom tab name any time you want, by going back in to the "Settings" tab, "Custom tabs" and clicking on the edit icon next to the tab name you want to change.
3.5 - How do I add an image to a customised tab on my profile?
To show an image in a custom tab (a scanned copy of a certificate, a photo, etc.), first you will have to upload the image to an image hosting website such as http://www.imagehosting.com/ or http://imageshack.us/.
3.6 - How do I remove a custom tab?
To remove a custom tab you have created, go to the "Custom tabs" section of your profile from the "Settings" tab and click on the small "x" next to the title of the tab you want to remove.
18 - ProZ.com Wallet
18.1 - What is my ProZ.com wallet for?
Your ProZ.com wallet is used to track payments you have made for items and services purchased through the site. You may also deposit amounts to your wallet, to be used for such things as Blue Board access, job quoting (full members already have this access), text ads, etc. Your wallet is not intended as a payment method or for use in transferring funds from one account to another.
18.2 - How can I accept payments through my ProZ.com Profile page?
Unfortunately, the ProZ.com Payments feature (top right corner in the Profile pages) is no longer available.
18.3 - What are the fees for using the ProZ.com Wallet?
There is, in most cases, a fee of 5% that we charge in addition to the fees particular to the method of transfer (ex. 5.5% fee taken by credit card company, $35 fee taken by bank on wire transfers, etc.) We take the 5% only once; when you 'withdraw' money from the wallet, you would not be charged the 5%.
18.4 - How can I make a wallet deposit?
To make a wallet deposit start here (or click on "Add Money to your Wallet" in your wallet page). Then, click on the amount you would like to deposit ($20 USD, $30 USD or $60 USD) and you will arrive at the purchase wizard. Enter your billing information and select a payment method for your deposit.
18.5 - When are wallet withdrawals done?
You may issue a request to withdraw funds from your wallet at any time, but withdrawals are generally processed at the end of the month. If you would like to check on the status of a payment, the best way to do so is by submitting a support request.
18.6 - What are the fees associated with wallet withdrawals?
ProZ.com does not charge a fee for processing wallet withdrawals, but you are responsible for paying any third-party transaction fees. Because some withdrawal methods incur higher transaction costs, those methods require a minimum withdrawal amount in order to cover the transaction costs.
18.7 - How can I use funds received for Turn-key translations?
Funds received in your wallet for Turn-key translations function as regular wallet deposits. This means that you many use it for membership purchase, Blue Board access, job quoting (full members already have this access), text ads, etc.
19 - Dynamic profile content
Although such content is common on the internet and is likely harmless, there is a possibility that security risks may be involved. For example, a cross-site scripting attack might allow the profile owner to gain unauthorized access to the viewer's ProZ.com account. (See this cross-site scripting article on Wikipedia for details.)
19.3 - How is dynamic profile content handled by ProZ.com?
If a ProZ.com profile contains dynamic content, a notice is shown at the upper-right of the page, indicating whether the dynamic content is enabled or disabled.
19.4 - How can I control whether dynamic content is enabled when I view a profile?
If the profile owner is a ProZ.com member, the first time you view the profile you'll be prompted whether to enable the dynamic content. Your preference will be stored in a "cookie" in your web browser, so you won't be prompted again when viewing that member's profile in that browser. If you later wish to change your preference, and enable or disable the content, click the "settings" link in the dynamic content notice at the upper right of the page.
19.5 - How can I add my instant messenger status to my profile?
19.6 - How can I include my Twitter feed in my profile?
You can include your Twitter feed in your profile here. Just click on the "Social networks (LinkedIn, Twitter, Facebook)" tab and enter the necessary information.
ProZ.com members have access to a profile hit counter and visitor analysis tool. See the "visitors" tab on your profile page.
19.8 - Can I include CSS in my profile?
CSS styles can be defined inline in your profile, inside of HTML <style> tags. External stylesheets are filtered unless the user viewer has allowed dynamic content.
19.9 - Are iframes considered dynamic content?
20 - Profile referrals
20.1 - What are profile referrals?
Profile referrals are member sources that are crosslinked to your profile and shown at the bottom right corner of your main profile page.
20.2 - What are the benefits of showing referrals in my profile?
Profile crosslinking / member referrals allow you to exchange links with ProZ.com members working in other languages or fields, whose work you know to be of a high standard. This could work to your benefit as it would shows you as part of the ProZ.com community, sharing with other professionals.
20.3 - How do I enter referrals in my profile?
You can enter referrals here or by clicking on "Referrals" under the "Settings" tab in your profile. Simply enter another member's ID in the "Add new referral" box en then click on "Select". This will allow you top chose a field and a language pair for which the other member can be a reference and a comment. Once you click on "Save", the referral will show in the "Referrals" section of your profile page.
20.4 - How can I delete or hide a referral?
You can hide or delete a referral by clicking on "Hide this referral" or "Delete this referral" in your referrals page.
The member services and support team