Domain not renewed, no reply on support ticket Thread poster: Ana Naglić
| Ana Naglić Croatia Local time: 11:02 Member (2005) English to Croatian + ...
I paid 10 EUR to ProZ for my domain renewal through Moneybookers on 10 Oct 06. However, last week I received a warning that my domain expires on 8:52pm Dec 7, 2006. Then I submitted a support ticket, and got no reply, and today I received a warning that my domain will expire in 5 days! What should I do? | | | You should send a support ticket | Dec 4, 2006 |
Lately, I have been having a feeling that ProZ staff is too busy to look often enough at the forum. I also got no reply to threads that required a reply, but that weren't important enough to send a support ticket. However, the issue you are having does deserve a ticket - and fast. As far as I know, ProZ doesn't leave support tickets unattended. However, if you didn't get a reply to a previous ticket, it may be a good idea to e-mail site staff through their profile - they probably ch... See more Lately, I have been having a feeling that ProZ staff is too busy to look often enough at the forum. I also got no reply to threads that required a reply, but that weren't important enough to send a support ticket. However, the issue you are having does deserve a ticket - and fast. As far as I know, ProZ doesn't leave support tickets unattended. However, if you didn't get a reply to a previous ticket, it may be a good idea to e-mail site staff through their profile - they probably check their e-mail often. Make sure you insert a subject that will make them react and that they don't think you are just being unpolite to mail them instead of submitting a ticket. They may not be very happy about it, but I am sure they understand why you are resorting to that solution. You have to bang on that door until it opens. All the best! P.S.: It IS a good thing you posted, it may be another means to ring an alarm - maybe someone WILL see this and take care of it. I hope this gets resolved in a timely manner for you. ▲ Collapse | | | Ana Naglić Croatia Local time: 11:02 Member (2005) English to Croatian + ... TOPIC STARTER
I sent a support ticket on 01 Dec (no reply), then I sent 2 e-mails this morning, no reply. | | | We'll reply soon | Dec 4, 2006 |
Hi Ana, Our staff will be in soon and we'll make sure your domain does not expire. We sometimes get to support tickets over the weekend, but not always. Thanks for using ProZ.com hosting. Henry | |
|
|
Magda Dziadosz Poland Local time: 11:02 Member (2004) English to Polish + ... Time difference plus weekend | Dec 4, 2006 |
Hi, I'm sure your ticket/e-mails will be answered promptly, just bear in mind that support staff works from Argentina, so they start work some time in afternoon European time. Also weekends are typically non-working days so they will read your e-mails only about early afternoon on Monday your time. HTH, Magda | | | Ana Naglić Croatia Local time: 11:02 Member (2005) English to Croatian + ... TOPIC STARTER
Dear Henry, thank you for your prompt reply! | | | justin C United States Local time: 05:02 English I went ahead and renewed your domain for a year while your payment is being processed | Dec 4, 2006 |
Hi Ana, As noted in your support ticket, I went ahead and renewed your domain for a year while your payment is being processed. Sorry for any inconvenience this may have caused you! Best regards, Justin | | | Ana Naglić Croatia Local time: 11:02 Member (2005) English to Croatian + ... TOPIC STARTER Thank you, but is the problem really solved? | Dec 4, 2006 |
Thank you, Justin. But the notification is still displayed and in the Domain Renewals section, it still says that my domain will expire on Dec 7, 2006. | |
|
|
justin C United States Local time: 05:02 English Our system had not yet updated your renewal date | Dec 4, 2006 |
Hi again, Our system updates domain expiration dates on the user end once per day, and since I processed your renewal manually, the system had not yet picked up the changes. I updated your domain information, so you should now see that your domain expires in December of 2007. Best regards, Justin | | | To report site rules violations or get help, contact a site moderator: You can also contact site staff by submitting a support request » Domain not renewed, no reply on support ticket Trados Studio 2022 Freelance | The leading translation software used by over 270,000 translators.
Designed with your feedback in mind, Trados Studio 2022 delivers an unrivalled, powerful desktop
and cloud solution, empowering you to work in the most efficient and cost-effective way.
More info » |
| Anycount & Translation Office 3000 | Translation Office 3000
Translation Office 3000 is an advanced accounting tool for freelance translators and small agencies. TO3000 easily and seamlessly integrates with the business life of professional freelance translators.
More info » |
|
| | | | X Sign in to your ProZ.com account... | | | | | |