attended hours
Italian translation: ore di presenza
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| 14:55 Jan 13, 2003 |
| English to Italian translations [PRO] Marketing | |||||||
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|  Selected response from: Mirella Soffio Italy Local time: 13:48 | ||||||
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| 3 +5 | v.s. |
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| 3 +1 | ore dedicate all'assistenza |
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Answers
7 mins confidence: 
peer agreement (net): +5
peer agreement (net): +5v.s. Explanation: "ore di presenza" mi sembra giusto. Che si voglia parlare di frequenza a corsi di qualche tipo? Per 'sold hours' ho trovato questo passaggio illuminante (per me, almeno;-)) "Proficiency," often used synonymously with the term productivity, is the measurement of productivity and efficiency combined. Proficiency is the relationship of "sold" hours vs. "available" hours and does not take into consideration the critical element of actual time. Computation: 32 hours (sold) ÷ 40 hours (available) = 80 percent proficiency. Proficiency is the most common measurement that exists in our industry because these two types of time are relatively easy to track; however, the problem with measuring proficiency instead of productivity and efficiency, is that when it comes to problem- solving you cannot determine whether management is failing to provide enough work and/or the technician is unable to perform the tasks in the time allotted (sold). HTH Mirella Reference: http://www.asashop.org/autoinc/july/sell_dia.htm |
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