| Pages in topic: < [1 2 3 4 5 6 7] > | 'Contact me' link doesn't work Thread poster: Maurizio Varriale
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| They are aware of missing message notifications | May 20 |
When someone sends you a message via the Proz.com messages function (i.e., not the emailing function we are discussing here), you may not receive an email notification. Last week, I discovered two messages from December I had not been told about. Support say the developers are aware of it but cannot promise when it will be fixed.
No matter what else one might think about Elon Musk, Proz could ... See more When someone sends you a message via the Proz.com messages function (i.e., not the emailing function we are discussing here), you may not receive an email notification. Last week, I discovered two messages from December I had not been told about. Support say the developers are aware of it but cannot promise when it will be fixed.
No matter what else one might think about Elon Musk, Proz could learn something about his drive to eliminate parts, machinery and procedures that are not necessary. In addition to the contact function in our profiles, we have the Proz.com messages function, real-time chat (which I have disabled) at the Connect message center, which I'd like to disable but can't. I don't even know how to navigate to it. I had to Google it.
Why do we need so many different contact methods, and who has requested them? All the communication I need is email. Keep it simple.
The rest of the site has become much the same, with one unwieldy addition after another, often duplicating other functions, and now the site has reached a stage where staff are unable to keep it all working. What they need is to cut away the fluff and go back to essential functions. Maybe we need another topic about that, but I'm sure we'll just be ignored, as Proz usually do when we tell them what we want and need. They always know better than the users what the users need.
I'm not paying them any more so can't complain, but it's a shame that the site has reached the rickety state it now has.
[Edited at 2024-05-20 08:52 GMT] ▲ Collapse
| | | | Zea_Mays 
Italy
Local time: 02:24
Member (2009)
English to German
+ ...
Elena Feriani wrote:
... how many people have been affected and lost business opportunities because of this!
This is actually a serious business damage for which ProZ is liable. All subscribers were entitled to sue them for this or to ask their money back.
The contact feature is one of the core tools here, I can't believe this is treated like a gimmick!
| | | | Zea_Mays
Italy
Local time: 02:24
Member (2009)
English to German
+ ...
Thomas T. Frost wrote: the Connect message center, which I'd like to disable but can't. I don't even know how to navigate to it. I had to Google it.
I just discovered this through your post and there are messages I was not aware about with collaboration offers.
| | | | | A collective action? | May 20 |
Zea_Mays wrote: Elena Feriani wrote:
... how many people have been affected and lost business opportunities because of this! This is actually a serious business damage for which ProZ is liable. All subscribers were entitled to sue them for this or to ask their money back. The contact feature is one of the core tools here, I can't believe this is treated like a gimmick!
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| 'Just discovered this' | May 20 |
Zea_Mays wrote: Thomas T. Frost wrote: the Connect message center, which I'd like to disable but can't. I don't even know how to navigate to it. I had to Google it. I just discovered this through your post and there are messages I was not aware about with collaboration offers.
They usually send you an email notification when there is a new message there, but maybe that is no longer reliable either.
It's a complete mess.
Client communication is not idle chatter. It documents what the client offered and promised and what I offered and promised. In other words, many of the messages are contractual documents. I want to be able to find them in my own email archive, not some obscure Proz or client platform or a chat app or whatever, over which I have no control. I have told Proz in the past I would like to disable the the Connect message center, but they were not interested in what I needed.
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I had today an answer to my support ticket sent two days ago, it reads:
“Thank you for contacting the ProZ.com support center.
We know about this issue and have already referred it to be processed internally by site developers.
Please note that development, including adjustments and fixing-ups, may take some time, but I promise to let you know here as soon as this has been resolved and tested or as soon as I have any news.
If in the meantime you have any more que... See more I had today an answer to my support ticket sent two days ago, it reads:
“Thank you for contacting the ProZ.com support center.
We know about this issue and have already referred it to be processed internally by site developers.
Please note that development, including adjustments and fixing-ups, may take some time, but I promise to let you know here as soon as this has been resolved and tested or as soon as I have any news.
If in the meantime you have any more questions or concerns about this issue, please feel free to let me know.
I appreciate your patience.”
My patience has run out and I’m sure that, at any other organization, the site developers would have been sacked long ago… ▲ Collapse
| | | | | Read the disclaimers | May 20 |
Maria Teresa Borges de Almeida wrote:
A collective action?
They have protected themselves under a thick layer of 'shouting' disclaimers, so I think we can forget about that. It would also be extremely difficult to prove how much business may have been lost because of this. The only people to gain would be the lawyers.
| | | | Zea_Mays
Italy
Local time: 02:24
Member (2009)
English to German
+ ...
Thomas T. Frost wrote: Maria Teresa Borges de Almeida wrote:
A collective action? They have protected themselves under a thick layer of 'shouting' disclaimers, so I think we can forget about that. It would also be extremely difficult to prove how much business may have been lost because of this. The only people to gain would be the lawyers.
I believe other jurisdictions see things differently.
[Bearbeitet am 2024-05-20 09:40 GMT]
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| Not sure it's the current developers' fault | May 20 |
Maria Teresa Borges de Almeida wrote:
My patience has run out and I’m sure that, at any other organization, the site developers would have been sacked long ago…
Unless there is proof that the current developers are to blame, I wouldn't blame them. They may not have participated in the original development, and the technical documentation may leave a lot to be desired. New developers at a company often find they have to play Sherlock Holmes to find out how systems work and should be working.
They may also be understaffed.
The buck stops at the top.
We can't fire anyone at Proz, but each of us can 'fire' the service as a whole by not renewing our subscriptions, which is what I did last year. However, it would be wise first to weigh up if being a member provides any benefit that justifies the cost. Doing it in anger is not a good idea.
[Edited at 2024-05-20 13:01 GMT]
| | | | Zea_Mays
Italy
Local time: 02:24
Member (2009)
English to German
+ ...
| no notifications about Connect messages | May 20 |
Thomas T. Frost wrote: Zea_Mays wrote: Thomas T. Frost wrote: the Connect message center, which I'd like to disable but can't. I don't even know how to navigate to it. I had to Google it. I just discovered this through your post and there are messages I was not aware about with collaboration offers. They usually send you an email notification when there is a new message there, but maybe that is no longer reliable either.
I haven't received any notifications for these messages, at least in the recent past (checked by message subject and date).
| | | | ibz
Local time: 02:24
Member (2007)
English to German
+ ...
Just discovered 7 pages of messages on the Connect messages center that I never got any notification about - what a mess!
But hey, at least we get informed about every new Premium website ...
| | | | | What if they removed the "connect message center" altogether? | May 20 |
I mean, if they are not able to fix it, so at least it couldn't do any harm any more? Or put an alert on it for potential customers that it doesn't work?
I also had to google for it and found several recent messages I never was notified of.
In my thread of last December which... See more
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Zea_Mays wrote:
I haven't received any notifications for these messages, at least in the recent past (checked by message subject and date).
For the April and May messages in Connect, I can see that they were simply forwarded to my usual email address automatically. I did not receive any Connect notification, but all I care about is receiving the messages. I don't need Connect.
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I’ve just tested it again and today is working: I’ve received the message and the copy sent to myself…
| | | | | The issue seems to be resolved | May 20 |
Hello everyone,
Thanks for the heads-up.
Developers looked into this, and the issue seems to be resolved.
If you experience any further issues, please submit a support request with relevant details.
The ideas shared here about other message types and how to consolidate messaging have been recorded.
Thanks for your patience, and sorry for the inconvenience.
Bests,<... See more Hello everyone,
Thanks for the heads-up.
Developers looked into this, and the issue seems to be resolved.
If you experience any further issues, please submit a support request with relevant details.
The ideas shared here about other message types and how to consolidate messaging have been recorded.
Thanks for your patience, and sorry for the inconvenience.
Bests,
Yana ▲ Collapse
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