Configuring Thunderbird email client - Help needed
Thread poster: Francesca Bernardis

Francesca Bernardis  Identity Verified
Italy
Local time: 23:07
Member (2010)
Portuguese to Italian
+ ...
Mar 15, 2013

I have been trying to set up Thunderbird as email client for my ProZ-hosted email accounts, but unsuccessfully. I looked in the archives and I know some of you use (used?) Thunderbird for this, so I hope there is someone out there who can help me.

When I try to set up the account, Thunderbird finds a configuration based on the non-SSL setting, i.e. with the server name mail.myaccount.com. If I accept this, it works fine. But if I try to configure the account with secure SSL settings (i.e. server name mail.proz.com) I only get error messages, such as:
-Configuration could not be verified - is the username or password wrong?
-Login to server mail.proz.com failed

I already tried to tweak the login, using info, info@myaccount.com, info+myaccount.com, but none of them works.
I also tried a new, more secure password, but that didn't work either.

Any idea? I'm stuck.

I'll be grateful for any suggestion.


 

Sheila Wilson  Identity Verified
Spain
Local time: 22:07
Member (2007)
English
+ ...
Support ticket? Mar 16, 2013

Seeing that nobody has replied, I suggest that you contact ProZ.com staff directly via a support ticket: http://www.proz.com/support?mode=ask&sp_sub_mode=ticket_submit

 

Francesca Bernardis  Identity Verified
Italy
Local time: 23:07
Member (2010)
Portuguese to Italian
+ ...
TOPIC STARTER
Thanks Mar 17, 2013

Sheila,

thanks for your interest. I hate to contact Support staff for every little thing, but when nothing else solves the problem... In this case, I think I'll try the Mozilla forums before resorting to Support.

Thanks,

Francesca


 

Katalin Horváth McClure  Identity Verified
United States
Local time: 17:07
Member (2002)
English to Hungarian
+ ...
Do you also have your own domain name hosted by ProZ? Mar 18, 2013

Francesca,
I am using Thunderbird for my ProZ-hosted email without any problems.
I have my own domain hosted at ProZ, and the email is on that domain.
In fact, I have multiple email addresses set up on that domain.

I could tell you what settings I am using, but they may not be applicable to you as they are.
The point of asking ProZ support is that they know how your hosting account is set up (they can look it up from their end). That way they could tell you exactly what settings will work for YOUR account.

If you are asking anybody else, you may have to disclose information that you may not want to.

Katalin


 

Maria Kopnitsky  Identity Verified
United States
Member (2011)
Bengali to Chamorro
+ ...
Please verify that you've tried these steps Mar 18, 2013

Francesca Bernardis wrote:

I have been trying to set up Thunderbird as email client for my ProZ-hosted email accounts, but unsuccessfully. I looked in the archives and I know some of you use (used?) Thunderbird for this, so I hope there is someone out there who can help me.

When I try to set up the account, Thunderbird finds a configuration based on the non-SSL setting, i.e. with the server name mail.myaccount.com. If I accept this, it works fine. But if I try to configure the account with secure SSL settings (i.e. server name mail.proz.com) I only get error messages, such as:
-Configuration could not be verified - is the username or password wrong?
-Login to server mail.proz.com failed

I already tried to tweak the login, using info, info@myaccount.com, info+myaccount.com, but none of them works.
I also tried a new, more secure password, but that didn't work either.

Any idea? I'm stuck.

I'll be grateful for any suggestion.


Hello Francesca,

To configure your account with SSL settings, the following steps should be taken:

1. Go to CPanel
2. Select "Email accounts"
3. Click on "More" next to your email
4. Select "Configure mail client"
5. Verify that the information under "SSL settings" is correct in your email client

If you can verify that you've taken these steps, and you're still having this problem, then I would kindly ask you submit a support request so that staff can assist you there.

Thanks!

Best regards,

Maria


 

Francesca Bernardis  Identity Verified
Italy
Local time: 23:07
Member (2010)
Portuguese to Italian
+ ...
TOPIC STARTER
Thank you again Mar 21, 2013

Thanks to all of you. If I discover a general solution (either with support or through Mozilla forums) I'll post it here.

 

Francesca Bernardis  Identity Verified
Italy
Local time: 23:07
Member (2010)
Portuguese to Italian
+ ...
TOPIC STARTER
Solved Mar 21, 2013

The information given in my cPanel, under SSL settings, are wrong. Support was able to give me the correct ones. A big thank you to them, and to all that answered my call for help!

 

Daniel Coria  Identity Verified
Argentina
Local time: 18:07
Member (2005)
Spanish to English
+ ...
Same issue, would welcome feedback on this Apr 3

Hi Francesca,

I know this thread is a bit old now, but would you be so kind as to send me a message with the correct SSL settings for mail.proz.com?

Thanks in advance!

Daniel


 


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