New antivirus provider?
Thread poster: Peter Neydavood

Peter Neydavood
Local time: 21:41
English to Arabic
+ ...
Dec 14, 2005

High everybody,

I have got a new computer from Dell and it come with “Trend Micro PC-cillin Internet Security” [ ] as antivirus provider.

Any one of you using the service of above company? If so please tell me about your experience in this regard. Are they reliable or I should go to McAfee / Norton?

I would highly appreciate any news or help.

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Luca Tutino  Identity Verified
Local time: 21:41
Member (2002)
English to Italian
+ ...
Very reliable but... Dec 14, 2005

I have used PC-Cillin for many years and they where really great.

Last renawal though did not go well: after paying and upgrading (as required every year) the e-mail scanning would crash my Win-XP. If I remember well there was a conflict with Trados, or something like that. I tried to use the upgrade for my old Win-ME PC but I could not get it to work there either. I complained and ask for assistance, but their Italian office (a new thing) replied a few weeks later, offering a refund.

In the mean time I had switched to another vendor (EZ antivirus).

[Edited at 2005-12-14 18:33]

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Sven Petersson  Identity Verified
Local time: 03:41
English to Swedish
+ ...
Excellent Dec 15, 2005

It’s an excellent product and their customer service (in Sweden) goes far beyond
the call of duty.

===== =====

Sven Petersson
Medical Translator


Hammarkulletorget 16,
S-424 37 Angered,

Tel.: +46 31 330 1327
About me:

========== Get Firefox! ==========

[Edited at 2005-12-15 22:03]

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Anne Seerup
Local time: 02:41
English to Danish
+ ...
Maybe I will go for PCcillin then Dec 25, 2005

After having an EXTREMELY bad experience with Symantec's programs and their customer service, who seem to be incapable of reading and speaking English. I sent e-mails and rang them and they kept misunderstanding and sending nonsense, automatic template replies, so what was initially a minor request, grew into a major complaint and loss of me as a customer.

I cannot recommend Symantec whatsoever as one is likely to experience problems of some sort, e.g. when reinstalling, upgrading or just ordering from their site, and their customer service/tech support is completely useless.
I have had SO many problems with that company

Great there are alternatives

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