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Kulanzanfrage

English translation: goodwill request

GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW)
German term or phrase:Kulanzanfrage
English translation:goodwill request
Entered by: Robert Schlarb

08:39 May 29, 2003
German to English translations [PRO]
Bus/Financial
German term or phrase: Kulanzanfrage
"Teilnehmer sollen das neue Kulanzanfrage-System XXX kennenlernen und seine Zwecke nennen."
This a from a training manual for car dealerships. The "Kulanz" should be translated as "goodwill", but the best that I can come up with for "Kulanzanfrage" is "goodwill claim". If anyone has any suggestions or can confirm "goodwill claim", I'd be very grateful. Thanks!
IanW (X)
Local time: 17:13
goodwill request
Explanation:
An inquiry/enquiry would be inappropriate as this term precedes a quotation, while request emphasizes the voluntary nature of complying.

--
Honda Automobile Distributor Warranty & Goodwill Request Form Export Service
Selected response from:

Robert Schlarb
Local time: 17:13
Grading comment
Thanks to all!
4 KudoZ points were awarded for this answer



Summary of answers provided
4 +4goodwill request
Robert Schlarb
3 +1goodwill enquiry
Harry Bornemann
4I think
gangels (X)
4preferred customer inquiry
Maureen Holm, J.D., LL.M.
4courtesy request
Beth Kantus
3request
writeaway
3information system
Cilian O'Tuama


Discussion entries: 2





  

Answers


8 mins   confidence: Answerer confidence 3/5Answerer confidence 3/5 peer agreement (net): +1
goodwill enquiry


Explanation:
Es ist kein Anspruch (claim), sondern die Frage, ob etwas kostenlos (oder verbilligt) repariert oder geliefert wird, obwohl ein Anspruch entweder nicht besteht oder unsicher ist.

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Note added at 2003-05-29 08:49:39 (GMT)
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vielleicht auch: amiability request
(Die feinen Unterschiede auf Englisch kann ich nicht einschätzen.)

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Note added at 2003-05-29 09:01:52 (GMT)
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Kulanz kann man nicht fordern. Man kann nur darum bitten, danach fragen oder sich danach erkundigen.

Harry Bornemann
Mexico
Local time: 09:13
Native speaker of: German
PRO pts in pair: 47

Peer comments on this answer (and responses from the answerer)
agree  David Moore (X)
36 mins
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34 mins   confidence: Answerer confidence 4/5Answerer confidence 4/5 peer agreement (net): +4
goodwill request


Explanation:
An inquiry/enquiry would be inappropriate as this term precedes a quotation, while request emphasizes the voluntary nature of complying.

--
Honda Automobile Distributor Warranty & Goodwill Request Form Export Service


    Honda Automobile Distributor Warranty & Goodwill Request Form Export Service
Robert Schlarb
Local time: 17:13
Native speaker of: Native in EnglishEnglish, Native in GermanGerman
PRO pts in pair: 1034
Grading comment
Thanks to all!

Peer comments on this answer (and responses from the answerer)
agree  Harry Bornemann: Very interesting - LEO does not give the slightest hint about this difference between inquiry and request :-)
5 hrs
  -> Well that's LEO - thanks Harry
agree  Ron Stelter
10 hrs
  -> Thanks Ron
agree  Harald Moelzer (medical-translator)
1 day 3 hrs
agree  John Hayward
1 day 10 hrs
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40 mins   confidence: Answerer confidence 3/5Answerer confidence 3/5
request


Explanation:
From the context, seems to be what they mean, dictionary hin, dictionary her.

Defekter Revo - Kulanzanfrage unfreundlich abgewiesen. ... Nachrichtenverkettung: Defekter Revo - Kulanzanfrage unfreundlich abgewiesen - Frank 22.05.2002 17:21: ...
www.palmtopmagazin.de/board/psion/94670.php3 - 4k

... Vielen Dank im Voraus Constantin **** Volkswagen AG Abteilung VK8 Brieffach 1998 38436 Wolfsburg 17.06.2002 Betr.: Kulanzanfrage nach Motorschaden eines Lupo ...
christoph-gaebler.de/lupo-1.htm - 8k

.. Das ist zwar kein Trost, aber trotzdem viel Glück bei der Kulanzanfrage. ... Das
ist zwar kein Trost, aber trotzdem viel Glück bei der Kulanzanfrage. ...
www.ford-club-berlin.de/forum/messages/3066.html - 8k





writeaway
Native speaker of: Native in EnglishEnglish
PRO pts in pair: 1179
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3 hrs   confidence: Answerer confidence 4/5Answerer confidence 4/5
I think


Explanation:
it's plain 'customer service'. Its based on customer requests/claims/inquiries and cost-free (kulant) by its nature

Participants should become familiar with the new processing system for customer service and be able to define its purpose

gangels (X)
Local time: 09:13
Native speaker of: Native in EnglishEnglish, Native in GermanGerman
PRO pts in pair: 5559
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5 hrs   confidence: Answerer confidence 3/5Answerer confidence 3/5
information system


Explanation:
free information system

Kulanzanfrage to me means that information can be requested free of charge

Gruß

Cilian O'Tuama
Germany
Local time: 17:13
Native speaker of: English
PRO pts in pair: 7294
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6 hrs   confidence: Answerer confidence 4/5Answerer confidence 4/5
preferred customer inquiry


Explanation:
Logic: Kulanzkunde is one who gets special deals, consideration, etc.

Maureen Holm, J.D., LL.M.
United States
Local time: 11:13
Native speaker of: Native in EnglishEnglish
PRO pts in pair: 986
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6 hrs   confidence: Answerer confidence 4/5Answerer confidence 4/5
courtesy request


Explanation:
Just an idea that may help. [Our car is currently at the dealership for repairs, so we are driving a no-charge "loaner" bearing a large sticker on the rear windshield: "A VW South Courtesy Vehicle".
I also like Maureen's suggestion.
Good luck!


Beth Kantus
United States
Local time: 11:13
Native speaker of: English
PRO pts in pair: 924
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