English to Chinese Tech/Engineering IT (Information Technology)

Creative Labs has a decidedly low-tech but highly effective process for capturing insights from the contact center and sharing them throughout the company. According to Lamberti, an analyst will watch for trends in calls and contacts around a new product (like the Zen Micro, which Creative Labs introduced before the 2004 holiday season), delving down into calls, e-mails and Web-based support-forum contacts to draw out information about problems.
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