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Glossary entry

French term or phrase:

plates-formes téléphoniques

English translation:

telephone/telephony platforms

Added to glossary by Charlotte Allen
Apr 14, 2005 14:11
19 yrs ago
French term

plates-formes téléphoniques

French to English Bus/Financial Business/Commerce (general) French Bank - dedicated telephone number
In the context of banking and the benefits of signing up to a particular account 'package', this text talks about clients having a special, single telephone number they can call to get help with various aspects of their banking. Then it goes on to say the following:


"Ces services sont assurés par des spécialistes répartis sur plusieurs plates-formes téléphoniques sous une identité Société Générale."

I haven't been able to get a good grasp of what 'plates-formes' means in this sort of context. Is it something very specific? Any help appreciated.
Proposed translations (English)
3 +3 telephone/telephony platforms
3 call centers

Discussion

Non-ProZ.com Apr 18, 2005:
I just wanted to add a note to thank Charlie for his little bit of explanation about 'infrastructure', which helped me to start to get a clearer idea. Funny how we use words like 'platform' etc when what it really boils down to is that your call will be transferred to somewhere else entirely (maybe even in another country) depending on the nature of your query. 'Platform' just makes me think of catching a train...

Proposed translations

+3
13 mins
French term (edited): plates-formes t�l�phoniques
Selected

telephone/telephony platforms

I have certainly seen 'platforms' used in an IT and a telecoms context - a platform is part of the equipment.

One example I found online is 'VoIP platforms can be integrated with traditional analog telephone platforms, as well as wireless applications.' address given below.
Reference:

http://www.tpcsystems.com/commercial_solutions.html

Peer comment(s):
agree Sandra C. : yes, or phone platforms
3 hrs
agree Charlie Bavington : "telephony platforms" was what I thought of when I first saw the question. As you say, platform is a common enough term in telecoms and IT, no need to delve deeper, leave it at that (a rough equivalent, for understanding, would be 'infrastructure')
3 hrs
agree roneill
9 hrs
Something went wrong...
4 KudoZ points awarded for this answer. Comment: "Went with 'telephony platforms' in the end. Thanks!"
5 mins
French term (edited): plates-formes t�l�phoniques

call centers

this is what I would put. Good luck!
Something went wrong...
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