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Wordfast on Mac stopped working...
Thread poster: Julia Boerlin
Julia Boerlin
Julia Boerlin  Identity Verified
Switzerland
Local time: 12:32
German to Greek
+ ...
Jul 25, 2011

Hello,

I work with wordfast pro on my mac for a year now without any problem so far. When I tried to open the program this morning, it just wouldn't. I keep getting error messages. I downloaded the app again and tried with the newly downloaded app - the same problem exactly.
I add the beginning of the error report - please help, I need this program badly and I can't use wordfast classic since I have office 2008...

Regards
Julia Boerlin


D... See more
Hello,

I work with wordfast pro on my mac for a year now without any problem so far. When I tried to open the program this morning, it just wouldn't. I keep getting error messages. I downloaded the app again and tried with the newly downloaded app - the same problem exactly.
I add the beginning of the error report - please help, I need this program badly and I can't use wordfast classic since I have office 2008...

Regards
Julia Boerlin


Date/Time: 2011-07-25 09:09:33 +0300
OS Version: 10.6.6 (Build 10J567)
Architecture: x86_64
Report Version: 7

Command: Wordfast
Path: /Applications/Wordfast.app/Contents/MacOS/Wordfast
Version: 3.4 (3.4)
Parent: launchd [93]

PID: 440
Event: hang
Duration: 6.08s (sampling started after 2 seconds)
Steps: 21 (100ms sampling interval)

Pageins: 0
Pageouts: 0


Process: Wordfast [440]
Path: /Applications/Wordfast.app/Contents/MacOS/Wordfast
UID: 501 ▲ Collapse
 
Yasmin Moslem
Yasmin Moslem  Identity Verified
Egypt
Local time: 13:32
English to Arabic
Completely Un-install Jul 25, 2011

Dear Julia,

Could you please try to completely un-install your WF Pro.

Step 1: Showing hidden files:

1- Open a Terminal (you can search it in Finder)

2- Type:

defaults write com.apple.finder AppleShowAllFiles TRUE

3- Press Enter

4- Type:

killall Finder

The first line changes the setting in Finder. The second line closes all open Finder windows, so that Finder will restart with th... See more
Dear Julia,

Could you please try to completely un-install your WF Pro.

Step 1: Showing hidden files:

1- Open a Terminal (you can search it in Finder)

2- Type:

defaults write com.apple.finder AppleShowAllFiles TRUE

3- Press Enter

4- Type:

killall Finder

The first line changes the setting in Finder. The second line closes all open Finder windows, so that Finder will restart with the new configuration the next time you open a new window.

http://www.iclarified.com/entry/index.php?enid=415

Step 2: Trashing .wf_workspace and re-installing:

1- You can find the .wf_workspace folder under the following path:

Users/(whatever is your user name)/

2- Trash .wf_workspace.

3- Find any Wordfast instances or files and trash them also.

4- Re-install Wordfast Pro.


I hope this helps. Please let me know.


Kind regards,
Yasmin (WF) ▲ Collapse
 
Julia Boerlin
Julia Boerlin  Identity Verified
Switzerland
Local time: 12:32
German to Greek
+ ...
TOPIC STARTER
THANK YOU! Jul 25, 2011

Yes, it worked!!!
Thank you, you made my day!
 
John Di Rico
John Di Rico  Identity Verified
France
Local time: 12:32
Member (2006)
French to English
Glossaries? Jul 25, 2011

Wouldn't this trash all of the glossaries?

John Di Rico
Wordfast Trainer
www.wordfast.fr
 
Yasmin Moslem
Yasmin Moslem  Identity Verified
Egypt
Local time: 13:32
English to Arabic
Good Point! Jul 25, 2011

John Di Rico wrote:

Wouldn't this trash all of the glossaries?


Dear John,

It would not if you do not have glossaries. But if you have some glossaries with no backups, there are two possibilities:

1- You can still open WFP, so use Export (Terminology > New/Select Terminology > Export).
2- You cannot open WFP at all, so open the "glossaries" folder in ".wf_workspace" and copy the backup TXT files now automatically generated by the latest version of WFP.

In both cases, you will be able to Import the TXT tab-delimited files later after re-installing WFP.

The third case is that you have an *older* version of WFP in which glossary txt files are *not* automatically created, so you need to copy the whole "glossaries" folder and send to WF Support to restore it for you. That is why it is usually better to have the latest version.


Kind regards,
Yasmin (WF)
 


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