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Poll: What do you do the moment a client misses a payment deadline?
Thread poster: ProZ.com Staff
ProZ.com Staff
ProZ.com Staff
SITE STAFF
Jul 20

This forum topic is for the discussion of the poll question "What do you do the moment a client misses a payment deadline?".

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Thayenga
Thayenga  Identity Verified
Germany
Local time: 00:51
Member (2009)
English to German
+ ...
It depends Jul 20

If it's a longstanding client I wait a few days before sending a reminder - which is usually not required because by then I will have already received the payment. If it's a new client, then I send a friendly reminder the next day.

Maria Teresa Borges de Almeida
Josephine Cassar
Maria Laura Curzi
Aliakbar Majidi
Philip Lees
 
Zea_Mays
Zea_Mays  Identity Verified
Italy
Local time: 00:51
English to German
+ ...
I wait Jul 20

Since I only get paid by bank transfer, even if a client paid by the deadline, banks can (and I think they still do) delay the actual transfer, so the money would show up in my account a few days later. Instant payments can be done too by instant bank transfer or using other payment tools like Wise, though.

Josephine Cassar
Aliakbar Majidi
 
Gregor Trebec
Gregor Trebec
Slovenia
Local time: 00:51
English to Slovenian
+ ...
Well... Jul 20

Inform the client about the delay and wait a week more. Than add fees per day. Than threat him/ her with lawyers, judges and what not. Don't forget to make a negative BB entry.
 
The Shredder
The Shredder
Check my emails 06:24

Check my emails to see if I forgot to send the invoice, as that’s normally the reason.

Reputable customers rarely pay late.

Josephine Cassar
Daryo
Matthias Brombach
 
Matthias Brombach
Matthias Brombach  Identity Verified
Germany
Dutch to German
+ ...
The "in London" procedure 08:30

I would, after several reminders, apply the combined London-Northern Irish procedure I learned and read repeatedly here at proz a couple of years ago, which means to send another polite reminder involving a hint for further actions. If that doesn't help, I then finally will write a post here at proz asking for help what to do when the client doesn't want to pay.
 


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Poll: What do you do the moment a client misses a payment deadline?






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