English to Spanish Other Livestock / Animal Husbandry Selling Dogs & Cats Food over the Phone

1. Get close: The first minutes of the conversation are the most important. Be positive and professional, and try to put customers’ minds at rest. Understand their needs and tell them how you can help answer them – this will get them listening, and you will then be able to steer the conversation. Remember the caller will be naturally apprehensive about you as a salesperson and about trying a new brand.