Poll: Do your clients usually compliment your work? Thread poster: ProZ.com Staff
|
|---|
| | neilmac
Spain
Local time: 07:05
Spanish to English
+ ...
| Yes, sometimes | Aug 30, 2014 |
Although as my clients are all Spanish speakers, they can't really judge the quality other than by the reception it gets or the outcomes...
| | | | | Yes, at time | Aug 30, 2014 |
In over 30 years as a full-time translator, I’ve received a few compliments and only one negative feedback. Though compliments are good for the soul, I work on the theory that the best feedback a customer can give you is coming back to you and offering another job. On that basis, and as some of them have been with me for over 20 years, I guess that they are happy with the quality of my work… On the other hand, I must say that I never heard again from the client who in 1992 gave me the best p... See more In over 30 years as a full-time translator, I’ve received a few compliments and only one negative feedback. Though compliments are good for the soul, I work on the theory that the best feedback a customer can give you is coming back to you and offering another job. On that basis, and as some of them have been with me for over 20 years, I guess that they are happy with the quality of my work… On the other hand, I must say that I never heard again from the client who in 1992 gave me the best praise ever! ▲ Collapse
| | | | Tim Drayton 
Cyprus
Local time: 08:05
Turkish to English
+ ...
I am not accustomed to receiving feedback of any kind, and operate on the assumption that "No news is good news".
| | |
|
|
|
Thayenga
Germany
Local time: 07:05
Member (2009)
English to German
+ ...
Most of my clients "compliment" me on my work by sending me more.
Two clients, however, send me feedback on my work which I greatly appreciate. They, too, send me more work. What greater compliment can there be?
| | | | | Often, but only upon returning | Aug 30, 2014 |
It is extremely rare (though now and then it happens) that a client will take the trouble to call or write me specifically to praise my work.
However most - if not all - of my returning clients begin the conversation by stating that they were extremely satisfied from the previous service I provided them.
Some prospects contact me out of the blue, saying they had excellent references on me from Mr./Ms. Whatever, which leaves me puzzled, because the name often doesn't ri... See more It is extremely rare (though now and then it happens) that a client will take the trouble to call or write me specifically to praise my work.
However most - if not all - of my returning clients begin the conversation by stating that they were extremely satisfied from the previous service I provided them.
Some prospects contact me out of the blue, saying they had excellent references on me from Mr./Ms. Whatever, which leaves me puzzled, because the name often doesn't ring a bell. That's a good point! I'd rather have people praising my work to others than to me: I know I gave my best; they don't.
Of course, dissatisfied customers - if I have left any - will not contact me to say, e.g. "If you have got your act together already, I could have a job for you".
Complaints? Very few, and none so far that I didn't get satisfactorily resolved within a couple of hours at most. ▲ Collapse
| | | | Julian Holmes
Japan
Local time: 14:05
Member (2011)
Japanese to English
By their coming back to me with new work.
Unfortunately, as Tim quite rightly says, 'No news is good news' is the adage that can most frequently be applied to our profession vis-a-vis feedback on wok delivered.
| | | |
If that is correct English it's news to me.
I thought you said 'at times'.
| | |
|
|
|
Mario Chavez (X)
Local time: 01:05
English to Spanish
+ ...
| At TIMES, I get compliments | Aug 30, 2014 |
Sure! My clients know that I'm a pushover with basement-level self-esteem, so they send me flowers and shortbread cookies from time to time.
Seriously though, I get compliments from some of my clients in unexpected ways. For example, a client sends her checks in an envelope that she took the time to write my name and address on in her own handwriting. The check is usually inside a small note —also handwritten.
I'm wrapping up a 67-page translation (about 22,000 words)... See more Sure! My clients know that I'm a pushover with basement-level self-esteem, so they send me flowers and shortbread cookies from time to time.
Seriously though, I get compliments from some of my clients in unexpected ways. For example, a client sends her checks in an envelope that she took the time to write my name and address on in her own handwriting. The check is usually inside a small note —also handwritten.
I'm wrapping up a 67-page translation (about 22,000 words) that a client graciously sent to me. She told me she hoped I would accept the job because her client was so pleased my my previous work. ▲ Collapse
| | | | Russell Jones
United Kingdom
Local time: 06:05
Italian to English
Usually when they're desperate. "You're the only person we know who can do this" or "It needs someone with your command of the target language".
| | | | | Other - very rarely | Aug 31, 2014 |
When I do get compliments, they're generous. But I'd like to get them more often.
I guess the best compliment is when clients keep coming back.
| | | | To report site rules violations or get help, contact a site moderator: You can also contact site staff by submitting a support request » Poll: Do your clients usually compliment your work? | CafeTran Espresso | You've never met a CAT tool this clever!
Translate faster & easier, using a sophisticated CAT tool built by a translator / developer.
Accept jobs from clients who use Trados, MemoQ, Wordfast & major CAT tools.
Download and start using CafeTran Espresso -- for free
Buy now! » |
| | Protemos translation business management system | Create your account in minutes, and start working! 3-month trial for agencies, and free for freelancers!
The system lets you keep client/vendor database, with contacts and rates, manage projects and assign jobs to vendors, issue invoices, track payments, store and manage project files, generate business reports on turnover profit per client/manager etc.
More info » |
|
| | | | X Sign in to your ProZ.com account... | | | | | |
Login to reply/comment 
