fulfillment operations executive是什么主管？

http://www.linkedin.com/pub/lance-drummond/a/19a/842

Prior to his eCommerce/ATM role, Lance was the Service and Fulfillment Operations executive for Global Technology and Operations. He led more than 19,000 associates who provided end-to-end operations support to 55 million consumer households, 2 million small business relationships, 200,000 commercial clients, 6,100 banking centers and 18,000 ATMs. His team’s responsibilities included image strategy and execution (Check 21), ACH and EDI processing, check processing, wholesale and retail lockbox services, ATM service and fulfillment, statement rendering, cash services, deposit fraud services, deposit product compliance and operations, and Card production.

wherestip wrote:

clearwater,

依我看, 翻成 "客户经理" 大意是对的, 而且比较简洁, 所以未尝不可.

我网上找了一下, 这句话大概出于这篇文章: http://www.banktech.com/channels/showArticle.jhtml?articleID=209401079

So what are the responsibilities of "the service and fulfillment operations executive for Bank of America's global technology and operations"? 这可以从 Lance Drummond 网上的履历详细地了解到 ...




由此看来 service and fufillment operations executive 意思上其实就是 负责给客户提供服务及业务经营部门的主管人. 中文还得你自己措辞了. 其他哪位能帮忙出个主意就更好了.

With more than 30 years of progressive business and technology experience, Drummond joins Fiserv after more than six years at Bank of America where he most recently led the Online Bank and ATM Operations. In this role, Drummond managed the largest consumer online bank in the U.S., serving millions of active online consumers, bill payers and mobile subscribers. He was also responsible for delivering capabilities across the largest bank-owned network of ATMs in the country, including the deployment of deposit image ATMs. Prior to this, Drummond was the Service and Fulfillment Operations executive for Global Technology and Operations, providing end-to-end operations support for all of the bank's customers, banking centers and 18,000 ATMs. His team's responsibilities included image, ACH, EDI and check processing, lockbox services, ATM service and fulfillment, statements, cash services, card production, and deposit services, including product compliance and operations. Drummond initially led supply chain management when he joined Bank of America in 2002.