Word spellcheck problems
Thread poster: Sara Baroni

Sara Baroni
Local time: 21:59
English to Italian
+ ...
Jun 25, 2018

Hi guys,

I have been using memoQ (both 8.2 and 2015) and WORD spellcheck in combination for years without any problems. To clarify, I have an English UK version of Office 2010 with the Italian language package for the Italian spellcheck.

On Friday I upgraded the old Office 2010 to Office 365. Again the English UK version. Then I downloaded the Italian package for spellcheck and grammar, as directed by Microsoft. All installed without problems.

However, now
... See more
Hi guys,

I have been using memoQ (both 8.2 and 2015) and WORD spellcheck in combination for years without any problems. To clarify, I have an English UK version of Office 2010 with the Italian language package for the Italian spellcheck.

On Friday I upgraded the old Office 2010 to Office 365. Again the English UK version. Then I downloaded the Italian package for spellcheck and grammar, as directed by Microsoft. All installed without problems.

However, now memoQ (neither version) does not find Word when running spellcheck.

I go into memoQ options, select the language (Italian) and then select the Word spellcheck, which is fine. I have restarted memoQ numerous times too. But then when I run the spellcheck, memoQ says "Microsoft Word" is not available. I even opened Word at the same time and it works and it has the Italian spellcheck.

Does anyone have any clues?

Many thanks in advance for any help.
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Gusztáv Jánvári  Identity Verified
Hungary
Local time: 22:59
English to Hungarian
+ ...
It may be a Word issue Jun 26, 2018

Hi Sara, this may be an Office issue as well. Try to use the Word spellchecker from another application that uses it. You may also want to restart your computer.

 

Epameinondas Soufleros  Identity Verified
Greece
Local time: 23:59
Member (2008)
English to Greek
+ ...
Bitness problem Jun 26, 2018

Kilgray insisted that this problem was due to a "weak" or "lesser" edition of Office. Such edition does not exist, though. I have Office 365.

The problem is really due to memoq 8 deciding bitness automatically: if your system is a 64-bit system, memoq will run its 64-bit version. Now, if you have installed the 32-bit version of Office, that's why memoq says "Word is not available".

I did my own research and found that, as Kilgray's terrible support wanted me to yet agai
... See more
Kilgray insisted that this problem was due to a "weak" or "lesser" edition of Office. Such edition does not exist, though. I have Office 365.

The problem is really due to memoq 8 deciding bitness automatically: if your system is a 64-bit system, memoq will run its 64-bit version. Now, if you have installed the 32-bit version of Office, that's why memoq says "Word is not available".

I did my own research and found that, as Kilgray's terrible support wanted me to yet again submit a project backup, as always, for any kind of problem...

Now that I did the work their developers should have done, I hope they provide a solution soon, because the Hunspell checkers for Greek are very poor.
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Sara Baroni
Local time: 21:59
English to Italian
+ ...
TOPIC STARTER
Solved Jun 26, 2018

So it turns out there was a conflict with my old Office software. I disinstalled that and then a Microsoft technician repaired Office for me and reinstalled the language package. I can confirm all is working now. I did it through the online chat help of Office, which I must say was impressive.

Thanks everyone!


 

No_mi
Hungary
English to Hungarian
+ ...
how did you solve the problem? Sep 14

hi,

could you please tell me from which site did you install the language package? I have the same problem you described above. I have installed Office 365 today (as I bought it a couple of days ago). MemoQ worked with the previous Office (which I uninstalled before installing the new one), but it cannot find the new one (says "Word is no available"). I have already uninstalled and re-installed Office, restarted memoQ, restarted my computer, but nothing works, and I really do need t
... See more
hi,

could you please tell me from which site did you install the language package? I have the same problem you described above. I have installed Office 365 today (as I bought it a couple of days ago). MemoQ worked with the previous Office (which I uninstalled before installing the new one), but it cannot find the new one (says "Word is no available"). I have already uninstalled and re-installed Office, restarted memoQ, restarted my computer, but nothing works, and I really do need the spellchecker (about to hand in a huge project in a couple of days).

I would really appreciate if you could help!

Many thanks!
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Sara Baroni
Local time: 21:59
English to Italian
+ ...
TOPIC STARTER
Contact Office 365 support Sep 16

Hi, the best way I found was to get chatting to an Office 365 helper. Since you are paying for it the support service I found is not that bad. Give it a try, they really helped! Good luck.

 


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