Jun 29, 2004 11:18
20 yrs ago
13 viewers *
English term
Netherlands
Dutch & German to English
Native in: English (Variants: British, UK, Irish, US, Australian, Canadian, New Zealand)
Works in: German to English, Dutch to English, Flemish to English, and 1 more.
complaints desk
English
Other
Business/Commerce (general)
An international organisation is setting an office that will take complaints from international students about the quality of their courses or the facilities provided. I write "take complaints" because this new office doesn't intend to get involved in a complaints procedure of its own, but will merely act as a central point of contact to provide the complainants with the information (e.g. names, addresses, procedures) they need to have their complaint dealt with properly by the appropriate body. It will also act as a central register of complaints for statistical reporting purposes.
My question is now: who can help me come up with a 'snazzy' name for this "complaints office"? Obviously, the name should not suggest that it will actually deal with the complaints, but should - if possible - emphasise the 'pass-through' nature of its operations.
All help greatly appreciated!
My question is now: who can help me come up with a 'snazzy' name for this "complaints office"? Obviously, the name should not suggest that it will actually deal with the complaints, but should - if possible - emphasise the 'pass-through' nature of its operations.
All help greatly appreciated!
Responses
| 4 +5 | helpdesk |
Cilian O'Tuama
|
| 4 +6 | feedback center |
tazdog (X)
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| 4 +4 | Student Liaison Desk/Office |
Orla Ryan
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| 5 +1 | International Students Office |
Rosemary Schmid
|
| 3 +2 | student complaints box |
hirselina
|
| 4 +1 | student support office/service/liaison |
Elena Petelos
|
| 4 | suggestions (box) |
RHELLER
|
| 3 | students advice bureau |
sergey (X)
|
Responses
+5
3 mins
Cilian O'Tuama
Germany
Germany
Native in English
&
English
Germany
Quality Translations since 1986
Native in: English
Works in: German to English, English, German, and 6 more.
Related KudoZ points
:
20
Selected
helpdesk
perhaps
4 KudoZ points awarded for this answer.
Comment: "All the answers have been helpful in some way. However, it has been decided (in consultation with other interested parties) to call this thing the 'foreign student helpdesk'. Not particularly snazzy perhaps, but it does what it says on the box! Thanks to Cilian and to all who answered or commented."
+2
22 mins
student complaints box
If the name has to indicate the function of the desk, it is hard to see what could be better than "complaints desk" (not mainly a hot-line, is it?).
complaints letterbox or complaints box?
The student union WSO wants to set up a complaints desk for international students together with the International Students Panel (ISP) and the International Student Organisation Wageningen (ISOW). The desk should be ready to start in September.
http://www.gcw.nl/wispr/new/w2004_21_07.htm
complaints letterbox or complaints box?
The student union WSO wants to set up a complaints desk for international students together with the International Students Panel (ISP) and the International Student Organisation Wageningen (ISOW). The desk should be ready to start in September.
http://www.gcw.nl/wispr/new/w2004_21_07.htm
+6
2 hrs
feedback center
Sounds less negative than complaints while giving an idea of its purpose, I think. There are lots of references to its use.
http://www.google.com/search?hl=en&ie=UTF-8&q="feedback cent...
This one in particular seems to be a sort of on-line version of what you described.
http://www.feedbackasp.com/process/expressFeedback?entryCode...
http://www.google.com/search?hl=en&ie=UTF-8&q="feedback cent...
This one in particular seems to be a sort of on-line version of what you described.
http://www.feedbackasp.com/process/expressFeedback?entryCode...
Peer comment(s):
| agree |
Tahir
53 mins
|
| agree |
sylvie malich (X)
: I like this.
2 hrs
|
| agree |
Rosemary Schmid
: What's nice about this Univ. of Cincinnati site is that it is for ALL members of the community. Might be extemely valuable in an intl organization.
2 hrs
|
| agree |
Nancy Arrowsmith
3 hrs
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| agree |
Eva Karpouzi
10 hrs
|
| neutral |
Craft.Content
: The asker's focus seems to be on the word 'complaint' ... and that too, its a one-way conduit from the complainant to the appropriate body -- Yes, "feedback" would suggest a more, umm, positive expectation also ... :-)))
16 hrs
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so what are you saying? that with "feedback" they might get positive comments as well? True--but maybe they can live with that :-)
|
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| agree |
mrrobkoc
2 days 52 mins
|
3 hrs
suggestions (box)
if they are not going to take any action...
3 hrs
students advice bureau
like Citizens Advice Bureau in the UK?
--------------------------------------------------
Note added at 3 hrs 30 mins (2004-06-29 14:49:03 GMT)
--------------------------------------------------
limited services (don\'t deal with the complaints) but very helpful when students need a sense of direction in pursuing their complaints etc.
Oxford University Student Union : agenda 1st trinity 04
... that its members will adhere to the confidentiality code of the Student Advice Service and that its members will form the Students Advice Bureau under the ...
www.ousu.org/main/yourunion/representation/ councilagendas/agendastt04/agenda1sttt04
--------------------------------------------------
Note added at 3 hrs 30 mins (2004-06-29 14:49:03 GMT)
--------------------------------------------------
limited services (don\'t deal with the complaints) but very helpful when students need a sense of direction in pursuing their complaints etc.
Oxford University Student Union : agenda 1st trinity 04
... that its members will adhere to the confidentiality code of the Student Advice Service and that its members will form the Students Advice Bureau under the ...
www.ousu.org/main/yourunion/representation/ councilagendas/agendastt04/agenda1sttt04
+4
4 hrs
Student Liaison Desk/Office
Because they are not actually going to solve the problem but facilitate those who wish to use their service
Peer comment(s):
| agree |
Rosemary Schmid
: I'd go for International Students Office and drop the word Liaison because it's difficult to spell and pronounce in English. I'd add International because intls know who they are, and others with an "issue" with internationals will also have a place.
25 mins
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good point :)
|
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| agree |
Craft.Content
: Rosemary's point is well taken, but imo people interacting with the desk might do with learning a new word :-))
14 hrs
|
| agree |
Milena Sahakian
16 hrs
|
| agree |
Alfa Trans (X)
2 days 3 hrs
|
+1
4 hrs
Elena Petelos
United Kingdom
United Kingdom
Works in field
United Kingdom
Medical, Legal, Technical
Native in: Greek
Works in: English to Greek, Greek to English, French to English, and 3 more.
student support office/service/liaison
I don't know about snazzy...but in most universities in the UK this corresponds to the student support office, student advisory service etc. Don't worry about the problem solving, nobody will think they actually DO the problem solving... not even the students. Such offices, desks, services... rarely do. In Oxford, Cambridge and even here in London, taking this to a different level, they even mention 'Ombudsman'...
http://www.kcl.ac.uk
http://www.kcl.ac.uk
Reference:
http://www.education.guardian.co.uk/administration/story/0,9860,1067037,00.html
http://cususite.headporter.com/display.php?section=cms&uni=1&module=index&page=170&&netscape=no
Peer comment(s):
| agree |
Craft.Content
: A Liaison desk might be the snazzy word the asker is looking for ...
14 hrs
|
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Thanks!
|
+1
4 hrs
International Students Office
It's not snazzy, but every intl student will know the folks are liaison types and will know where to get answers. Complaints often come with layers of meaning, cause, and culture, as we know. If this organization is online, it could be Virtual Listening Board for International Students to open up the situation for compliments, questions that aren't complaints. There's also the word "Issue" which I have fallen in love with as an improvement on "interesting" for flexibility and nuance of meaning.
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